The 6 Best Chatbots for LINE to Streamline Messaging

LINE is an extremely versatile platform and can be detrimental to a business’s success, especially within the Asian markets. But like many of its competitor social media platforms and messenger apps, LINE’s also taken a step into the future by allowing the implementation of chatbots.

This post will share what a chatbot for LINE can do for your business, how to get started, and listing out some of the best chatbots for LINE.

1: Chatbot for LINE: What Is It & What Can It Do?

For first-time users, it’s a good idea to understand what a chatbot is and what it can do for your business. Firstly, chatbots are automated software that interacts with your customers or users by responding with relevant information and responses.

A LINE chatbot will help automate a lot of repetitive and mundane tasks to free up time from manually replying to each customer unless it’s a special case that requires human interference.

Here’s a quick overview of some great use cases of a LINE chatbot

• Information Dissemination: provide customers instant access to product information, service hours, FAQ answers, etc.
• Customer Support: customers can get instant responses to any relevant questions or problems they have.
• Order Processing: help customers with their orders by helping them complete the transaction and follow up on their order status.
• Surveys and Feedback: follow up with the customer to gather feedback or ask customers to fill out surveys.
• Appointment Scheduling: help facilitate the appointment-booking process.

2: How to Create a Chatbot for LINE

LINE has allowed messaging API for users to create chatbots and integrate chatbots with LINE. This part will introduce the prerequisites and step-guide to create a LINE chatbot.

Prerequisites

Check out the prerequisites below to get a better idea of what you need to start the process:

• LINE Official Account: This is the official account for your brand on the platform.
• LINE Developer Account: This is the account to access necessary tools for creating a chatbot.
• Chatbot Service Provider: This platform is where you’ll build your chatbot which you will link to your LINE Developer Console to get the chatbot live.

How to Create a Chatbot for LINE

Although LINE has allowed messaging API for creating a chatbot, keep in mind that you require a chatbot service provider as a platform to build and deploy AI chatbots to LINE.

Here we’ve detailed a general guide you can follow but depending on your third-party chatbot service provider of choice, the steps may be a little different.

1. On your LINE Official Account Manager, enable the Messaging API to create a channel.

2. Create a channel access token.

3. In the LINE Official Account Manager, enable the ‘Webhooks’ option. Set a webhook URL.

4. Configure any additional required security options.

5. Review the webhook behavior and confirm it works as intended.

6. Finish up the setup of your chatbot’s profile including photos, buttons, and additional plugins.

7. Set your greeting message and any auto-reply messages for your chatbot to respond to customers.

3: Top 6 LINE Chatbots

After learning the basic steps to create a LINE chatbot, you may have realized that it's critical to choose a LINE chatbot service provider before starting. So this part will introduce the best 6 LINE chatbot provider tools.

1Botpress

Botpress, a powerful AI chatbot builder for LINE and other social platforms. Botpress is well-suited for power users and experienced developers.

Botpress allows users to use code or the visual flow builder. With coding support, dev teams can more intricately create chatbots that better align with your business.

Compared to other options which typically only feature a no-code builder, the option to use one with Botpress is a great advantage. Botpress also features enterprise-level security features and uses ‘Smart Tables’ to more conveniently manage data and records.

Why Use It: Botpress is one of the best tools that allow coding and no-coding to build a LINE chatbot.

Challenges to Use It: The design process on Botpress isn’t as user-friendly as other platforms and can be challenging for first-time chatbot builders.

2Kompose

Next up we have Kompose from the company Kommunicate, a dedicated customer service automation platform that includes solutions for all your customer service needs.

Similar to other chatbot builders, you can train the Kompose AI bot on your business’s data like websites, company docs, presentations, and other text-based data.

Kommunicate also includes a variety of pre-built templates like template messages and structures based on your industry. It also supports the variety of rich messaging formats available on LINE to create well-designed chatbots that take full advantage of LINE’s platform.

Why Use It: If your business needs to build a customer service platform from scratch, then Kommunicate and Kompose AI is a great option.

Challenges to Use It: For the most part, the only real challenge is the monthly subscription price. This also comes with another downside which is the lower-tiered plans have limited chat history.

3SleekFlow

Sleekflow is an all-in-one omnichannel conversational AI suite that’s designed to help generate leads, convert sales, and support your customers across a variety of channels. Their supported platforms are plentiful including LINE, Telegram, Messenger, WhatsApp, WeChat, and more.

With the chatbot builder, you can not only utilize AI chatbots but you can also build simpler rule-based chatbots that work using webhook steps and user input.

Why Use It: Sleekflow has a great variety of customer support functions and AI-powered features that can greatly enhance your customer’s user experience on LINE.

Challenges to Use It: On the other hand, there are some known issues with the Sleekflow mobile app which can be cumbersome and make it hard to use. Additionally, for everything it has to offer, Sleekflow is an expensive monthly expenditure for smaller businesses.

4CraftChat

CraftChat, a more approachable chatbot builder for LINE. One reason we mention CraftChat on our list is its familiarity with the Japanese market working, which can help especially for closed-off platforms like LINE.

Otherwise, CraftChat also employs industry-standard processes such as a no-code chatbot builder, with a plentiful of template bot designs to ease the building process.

Why Use It: CraftChat is well known in the Japanese market which can be a big advantage for integrating with the LINE platform.

Challenges to Use It: Since they don’t include pricing information off the bat, it can be harder for smaller businesses to approach.

5Freshchat

Freshworks is an all-in-one solution to customer service for businesses just starting up their system building.

Freshworks also has an AI-powered chatbot builder: Freshchat, which allows you to build comprehensive chatbots to help with customer support processes and help your employees manage tickets with their unified agent workspace.

In this workspace, human agents can access a whole host of information like past purchases, previous support tickets, open issues, and chat history to better serve your customers with personalized support.

Why Use It: Freshchat is a comprehensive chatbot builder platform with a great selection of add-on tools, providing more value to the chatbot’s capability.

Challenges to Use It: A few major features like analytic and insight tools are locked behind higher-tiered plans which can be harder for smaller businesses to tap into.

6Amity Bot

Lastly, we have Amity Bots, a dedicated LINE chatbot platform that has a lot of LINE-specific features. Amity Bots support omnichannel integrations from where human agents can manage and respond to users on one platform.

The chatbot also automatically logs user information into segmented profiles for agents to have complete information about past interactions. These profiles can also link to your existing CRM to enrich data on your customers.

Why Use It: Amity Bots has seamless integration with LINE Liff according to your requirement, which is a perfect LINE chatbot option.

Challenges to Use It: Since it offers comprehensive functionalities, it’s hard for people to find some features they want.

4: How to Choose the Right Chatbot for LINE

After learning the details of each chatbot tools for LINE, you may go a step further to compare these tools and then choose the one that is best for you.

5: Conclusion

With that, we’ve reached the end of our guide highlighting chatbots for LINE. We’ve gone over a whole host of options to start creating and deploying your chatbot to LINE and of all of them, there are a few standouts.

We think for budget-conscious businesses, Freschat and Botpress are great options. But for companies that can afford it, Sleekflow is one of the most fully-fledged options on the list.

For the most part, though, all of the included chatbot builder platforms for LINE each have a lot in common as well as unique key features. Go through their offerings and pricing plans to find the best fit for your business size and type.