6 Top Free Chatbots for Website
A report by ContentSquare shows that high website engagement increases conversion by almost 20%. Considering web visitors spend less than a minute on average browsing through a website, you need to grab attention immediately to maximize your chances of turning visitors into customers. Having a free chatbot for website is one of the strategies you can use to optimize website engagement.
But what are these tools, and how do they work? We dive into website chatbots and guide you through selecting the best for your business or organization. Let's set the ball rolling!
Part 1 : What are Chatbots for Websites?
A website chatbot is a programmed tool that uses artificial intelligence or pre-scripted information to interact with web visitors. They act as guides to help website visitors navigate the site, browse products or services, and get responses to queries relating to your business.
The chatbot can be rule-based or AI-backed. The former uses a knowledge database to retrieve information depending on user requests. On the other hand, a free AI chatbot for website mimics human conversations, thanks to advanced machine learning algorithms and natural language processing. Through the technologies, the tools can understand and respond to user inputs more dynamically and conversationally.
Part 2 : Top 6 Free Chatbots for Website
A good chatbot can make the website's users experience better service and even effectively improve conversions. Here are 6 top free chatbots for website.
1. ChatInsight
Do you want to offer instant support to web visitors to increase engagement and reduce bounce rate? ChatInsight uses artificial intelligence to assess requests and provide tailored solutions from the knowledge database and conversational AI. The tool also allows you to automate repetitive tasks like welcome emails.
The tool has received success across several industries, including education, real estate, human resources, e-commerce, and legal.
Key Features
- Ticketing Automation: ChatInsight leverages artificial intelligence to respond to repetitive queries. This leads to instant responses and lets your customer support team focus on more complex tasks. Besides, this functionality ensures 24/7 response to over 70% of the queries.
- Multilingual Support: The tool supports over 60 languages, so your business isn't limited in location and reach. Web visitors can switch between languages, which leads to higher customer satisfaction.
- Employee Support: ChatInsight provides information to support customer service agents in delivering solutions. It also acts as the database for self-service, reducing the workload for your IT team and customer support. This means more time is dedicated to value-based and complex tasks.
Pros
- Human-like conversations.
- Free plan with up to 5 chatbots.
- Supports diverse business operations.
Cons
- Some functionalities require the paid version.
Pricing
ChatInsight has a fair pricing model, with a plan that allows you to test the efficiency of the AI chatbot for website free. The other packages include Basic, Standard, and Enterprise at $16.58, $24.92, and $41.58 per month. The plans are billed annually, but there is a monthly option at a higher rate.
2. Tawk.to
This is an all-in-one free customer support platform that allows you to create and train a fully automated chatbot for your site. Apart from that, Tawk.to supports live chat, ticketing, customer relationship management features, and team chat. The plugin option to install this platform makes it easily compatible with your WordPress, Drupal, Joomla, or Wix site.
Tawk.to is used in several renowned brands, including Mobbidiction, Tomedes, Ski.com, Heal Navigator, Buckets & Bows, Ranger Guard and Investigations, Pyle USA, and Pescatore Seafood Co.
Key Features
- AI-powered Website Chatbot: You can turn on Smart Reply to allow the artificial intelligence tool to take over customer engagement. You can also switch between AI and human agents seamlessly for complex queries.
- Text Generator: The AI chatbot has a smart text generator that takes your conversations from good to great. This leads to higher customer satisfaction and increased conversions. The generative AI can expand sentences, change the tone, and summarize.
- Knowledge Base Management: This feature helps manage information among team members and with your prospects and customers. Self-service is enabled through a simple organization that makes it easy to find relevant information.
Pros
- Easy-to-use interface.
- It is all rounded in customer support.
- Supportive support team to guide in the installation.
Cons
- Some features require basic coding skills.
- Limited metrics and analytics.
Pricing
The platform is free for up to 100 messages, and you have to allow Tawk branding. If you have a big audience, you can select from the Growth, Enterprise, and Business packages, which cost $29, $99, and $399, respectively. You can also remove the branding for $348 per year or $39 per month.
3. Engati
This platform leverages the power of large language models (LLMs) and generative pre-trained transformers (GPTs) to create a free chatbot for website. Engati works across different channels, allowing you to centralize customer engagement and track touchpoints.
Besides installing the chatbot on your website, you can integrate it with tools like HubSpot, Pipedrive, ZenDesk, MailChimp, and SalesForce. This functionality comes in handy in managing all customer engagements and ensuring a seamless customer journey.
Key Features
- Drag and Drop Chatbot: You can build a website virtual assistant without coding skills. The bot training process is also easy, and the tool uses natural language processing (NLP) to ensure customized responses to web visitor queries.
- Insights and Analytics: Engati provides essential data and performance metrics that are helpful in marketing decisions. You can easily see customer touchpoints and adjust your marketing campaigns to fit their tastes and preferences.
- Omni-channel Management: You can use Engati to manage engagements across websites, WhatsApp, Facebook, Twitter, and other platforms. This centralization is essential in ensuring a continuous process.
Pros
- High-level customization through NLP.
- Centralization of different channels.
- In-depth analytics and performance metrics.
Cons
- The price is relatively high for new businesses.
- The customer support team can take long to respond.
Pricing
Engati has 3 packages: Accelerator, Growth, and Enterprise. The Accelerator plan costs $99 per quarter. You have to book a demo for the other packages to get the price.
4. Tidio
This customer-driven tool helps resolve over 70% of queries. Tidio has an AI chatbot, Lyro, that uses NLP to generate human-like conversations with prospects or customers on your site. The efficiency of the free AI chatbot for website increases efficiency, giving customer support agents more time to focus on complex tasks.
Lyro provides instant feedback on the pages the visitors are on, allowing you to provide tailored discounts. The tool can also handle communication across several channels, making client tracking across different platforms easy. Tidio is compatible with over 120 tools, including Salesforce, Shopify, MailChimp, ZenDesk, HubSpot, and WordPress.
Key Features
- AI Chatbot: Through Lyro AI, you can solve most clients' queries seamlessly. The platform can handle several languages, which makes it feasible to serve a global audience. You also increase conversions, thanks to the 24/7 availability.
- Live Chat: This feature includes a live agent, video calls, and scheduling. Live chat also helps manage, prioritize, and assign different customer conversations to available agents.
- Omni-channel Support: This tool helps businesses create a centralized communication system. Whether you rely on a website and WhatsApp, Facebook, Instagram, or Twitter, Tidio has the solution.
Pros
- Multi-channel support.
- Easy to integrate with your website.
- Uses NLP to process most customer requests.
Cons
- The conversation limits can make it expensive.
- Not effective in managing several conversations simultaneously.
Pricing
Tidio has four plans: Free, Starter, Growth, and Tidio+. The Free package handles a maximum of 50 conversations; the Starter allows up to 100 conversations for $24.17 per month, billed annually. The Growth and Tidio+ packages cost $49.17 and $749 monthly, respectively. The prices vary, depending on the number of conversations they can handle.
5. Freshworks
Freshworks is an all-in-one customer support platform with a live chatbot, knowledge base, CRM, and helpdesk. The tool is renowned for its advanced capability to handle most clients' queries in a jiffy. The free chatbot builder for website supports over 200 tools, which makes it easy to navigate between platforms.
You can use artificial intelligence or pre-set scripts to handle queries. This diversity is essential in responding to most questions. It also assists your customer support team in qualifying leads and improve customer experience. Freshworks has been deployed by Carrefour, Bridgestone, Blue Nile, Databricks, Texas A&M, and Aramex.
Key Features
- Free Website Chatbot: Automates customer conversation through artificial intelligence. The AI tool can handle more than 80% of clients' queries. This leads to higher customer satisfaction due to reduced response time.
- Knowledge Base: Acts as a library of guides to help customers and team members in self-service. They can retrieve relevant documents, blog posts, and pages, depending on the goal they want to achieve.
- Helpdesk: This is a ticketing functionality that allows customers to schedule appointments. The feature is also handy in managing, prioritizing, and assigning tasks to the customer support team.
Pros
- Comprehensive features.
- Affordable rates.
- Compatible with most tools.
Cons
- The diversity of features can be challenging to understand.
- Pres-scripted self-service might not answer questions satisfactorily.
Price
Freshworks has a free package that can accommodate up to 10 agents. The other plans include Growth, Pro, and Enterprise at $15, $49, and $79 monthly, billed annually. Monthly plans attract higher rates.
6. BotPenguin
Like penguins, known for their warm social bonds, BotPenguin helps you create a lasting impression on your web visitors with the first contact. The tool is compatible with your website and social media platforms, creating a unified inbox to monitor prospects' touch points.
The no-code free chatbot builder for website has a live plugin that makes installation on your website seamless. Besides, you can integrate the platform with ChatGPT for human-like generated conversations. BotPenguin's analytics and performance metric tracking are essential in making marketing decisions.
Key Features
- Customizable Chatbot: You can use BotPenguin to train your AI website bot through URL scraping, knowledge base, customer interactions, and custom data sets. This feature makes BotPenguin flexible to your customer needs and preferences.
- Live Chat: You can take over conversations to give tailored solutions to customers and prospects. This is essential in ensuring customer satisfaction and a seamless customer journey.
- High-level Analytics and Insights: Every interaction with potential clients counts. BotPenguin tracks relevant metrics across different platforms, creating a consolidated report for each customer. This prevents data silos, providing a comprehensive view of customer interactions and enabling more informed decision-making.
Pros
- Diversity of support features.
- Quite affordable.
- Provides essential performance metrics.
Cons
- High reliance on ChatGPT could lead to errors.
- Requires pasting of the chatbot code on your site.
Pricing
The free plan allows 1 chatbot, 100 conversations, and 12,000 messages. The paid packages include Little and King for $150 and $500 per year. BotPenguin also has a customized Emperor package. You can also select monthly plans to test the waters.
Part 3 : The Benefits of Chatbot for Website
24/7 Availability
A website is like an extra marketing personnel that reports on duty 24/7. But without a chatbot, that customer care agent has no engagement skills. Results? Lost prospects and poor engagement with customers and potential clients.
Adding a chatbot transforms the website into an interactive platform, improving user experience, increasing customer satisfaction, and potentially boosting conversion rates.
Multilingual Support
More than 40% of the world's population can only speak a single language. An AI chatbot can handle clients' requests in over 100 languages. So, these tools are handy when dealing with a diverse clientele.
Reduces Operation Costs
Through customer service automation, chatbots can reduce operation costs by up to 30%. Artificial intelligence allows these tools to handle over 60% of queries, giving your customer support team more time to handle complex and high-value requests.
Reduces Bounce Rate
Search engine algorithms use metrics like bounce rates to determine page ranking in result pages. Capturing leads as they visit your website increases engagement, reducing the bounce rate. Consequently, your site is likely to rank higher, which leads to more conversions.
Personalized Customer Support
Free chatbots for websites use advanced technology to analyze customer preferences, allowing them to offer customized support. This increases customer loyalty and leads to repeat buys and more referrals to your business.
Conclusion
Getting a free AI chatbot for your website can be a hard nut to crack. But with the least above, you are sure to get a tool that meets your marketing goals. The good thing is that most of these chatbots are compatible with the tools you are already using. So it is easy to export existing data seamlessly.
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