Exploring 10 Free Online Chatbots to Enhance Your Business
Undeniably, having an online robot brings benefits. It helps in many ways, such as giving a warm greeting to new customers, providing answers in seconds, and allowing them to leave contact info for easy follow-up. Statista reports 57% positive experiences with online AI chatbots. Discover benefits like instant answers and easy customer follow-up with tools like ChatGPT.
In this blog post, you can explore the 10 best AI chatbots in 2024 that you can use to level up your business. Let’s get started!
Part 1: How Does an Online AI Chatbot Work?
Online artificial intelligence chatbots can be installed on a website, and mostly, help with Q&A. They reduce human workload and replace the need for real human customer service employees to be readily available.
There are two main types of online AI chatbots — Rule-based Chatbots and Self-learning Chatbots.
Rule-based chatbots require specific triggering conditions, which can be a keyword or a pattern.
Self-learning chatbots are more advanced in language processing. This advantage is due to the use of machine learning algorithms and natural language processing (NLP) tech.
In addition, self-learning chatbots can be further divided into retrieval-based chatbots and generative chatbots. And ChatGPT is a generative chatbot powered by Generative Pre-trained Transformer.
Part 2: 10 Free Online Chatbots with AI Power
1ChatInsight AI
ChatInsight is an AI chatbot designed to provide users with insightful conversations and informative responses. It allows users to create chatbots for various websites, and applications. Using advanced natural language processing and machine learning techniques, ChatInsight understands and interprets user queries to offer relevant and accurate information.
It can engage in a wide range of topics, from everyday questions to complex inquiries, making it a versatile tool for those seeking knowledge or just a friendly chat. Whether you're looking for detailed explanations, quick facts, or thoughtful dialogue, ChatInsight is equipped to assist with its vast knowledge base and engaging interaction style.
Key Features
- Can be trained with a customized knowledge base to answer enterprise-specific questions.
- Provides tailored content to users for diverse marketing objectives to achieve higher engagement.
- Helps you provide support for millions of conversations 24/7/365 instantly with less training.
- Understand and respond in multiple languages, making it a versatile language model.
2ChatGPT
ChatGPT is a chatbot that is currently available for free and use through browsers. It is the most well-known AI chatbot at the moment. The capabilities of ChatGPT are quite advanced, and new improvements are constantly coming out, which is embodied in ChatGPT Plus.
The free online AI chat bot is powerful in communicating with users, collecting data, and multilingual capabilities. Users can interact with ChatGPT in various settings, such as customer support chatbots, virtual assistants, or conversational interfaces. ChatGPT aims to enhance user experience by providing more natural and contextually appropriate responses, making interactions with AI systems more seamless and intuitive.
Key Features
- Personalize responses based on the user’s preferences and previous interactions.
- Analyze the sentiment of a conversation and respond appropriately.
- Understand the context of a conversation and provide more accurate responses.
- Remember previous topics and continue the conversation seamlessly.
3BotStar
BotStar is a widget chatbot with a free tier that allows you three bot projects, 50 monthly sessions, built-in CMS, keywords, and training at no cost. They also offer a Pro plan for $15 per month, which allows you unlimited bot projects, 500 monthly sessions, analytics, insights, custom bot branding, add-ons, and more.
It offers a visual chatbot builder that enables users to design and deploy AI-powered chatbots without the need for coding skills. BotStar provides a range of features to customize chatbot interactions, including drag-and-drop elements, templates, and integrations with popular messaging platforms like Facebook Messenger, WhatsApp, and Slack.
Key Features
- Allow users to design conversational flows, add rich media elements, and customize the appearance of chatbots easily.
- Users can deploy chatbots created on BotStar across multiple messaging channels, websites, and applications, enabling seamless interactions.
- Offer AI capabilities to enhance chatbot interactions.
- Track chatbot performance, analyze user interactions, and gain insights into user behavior.
4Flow XO
Flow XO is a widget chatbot that you can install for free, which allows you Flow XO for Chat, Flow XO for Workflow, 500 interactions, five bots, email support, and two weeks of logs. You can upgrade your plan to their Standard plan for $19 per month, which allows you all features, 5,000 interactions, 15 bots, 5 team members, three months of logs, priority support, and more.
Flow XO is a great choice for those seeking a free online option that allows plenty of interactions. It supports integration with popular messaging channels like Facebook Messenger, Slack, WhatsApp, and more, making it a versatile tool for building chatbots for different use cases.
Key Features
- Deploy chatbots created on Flow XO across multiple messaging platforms and services.
- Create automated workflows that can trigger actions based on user inputs, events, or conditions.
- Offer integrations with a wide range of third-party services and tools.
- Track chatbot performance, monitor user interactions, and gather insights.
5Customers.ai
Customers.ai is a free online chatbot that is a widget that focuses on sales. It leverages artificial intelligence and machine learning technologies to help businesses enhance their interactions with customers and improve overall customer satisfaction. Their free plan offers 50 leads and email support, and they have additional tiers that include additional leads, better support, and an API for their Enterprise tier.
Customers.ai offers a range of features and tools designed to streamline customer communication, automate support processes, and personalize customer experiences.
Key Features
- Uses AI algorithms to analyze customer data, preferences, and behavior
- CRM functionalities to help businesses manage customer interactions, track customer data,.
- Handle customer inquiries, provide instant responses, and offer support around the clock.
- Personalized recommendations, offers, and communications to enhance customer engagement.
6Tidio
Tidio Tidio is a live chat and chatbot platform designed to help businesses engage with website visitors, provide customer support, and automate communication processes. The free program includes three seats, 50 live chat conversations, 100 chatbot triggers, and unlimited tickets. There is another plan that Tidio offers, their Starter plan, for $29 per month, which includes three seats, 100 live chat conversations, 500 chatbot triggers, and additional features that pair well with social media.
Tidio's solutions are geared towards improving customer engagement, increasing conversions, and building stronger relationships with website visitors.
Key Features
- Create a library of common answers and use them to reply in seconds.
- Send supported files via chat such as .jpg .jpeg .png .txt .rtf .xlsx .docx .pdf .gif, and videos.
- Collect the client's data before the chat starts.
- Automatically collect important details from your clients.
7Pandorabots
Pandorabots is a widget chatbot that is free online. It allows users to create and deploy chatbots for a wide range of applications, including customer service, marketing, entertainment, and more. Their free plan, the Sandbox plan, allows access to the development sandbox and unlimited sandbox messages. The chatbot widget is not included in the free version. There are higher tiers of Pandorabots which offer bot training, API access, and the chat widget itself.
Pandorabots is best for e-commerce and business-to-consumer businesses. While Pandorabots’ free version is more limited than others on the list, it is still a good option. It utilizes artificial intelligence technologies, such as natural language processing (NLP) and machine learning, to enable chatbots to understand user inputs and respond intelligently.
Key Features
- Leverage AI technologies to enhance chatbot interactions, such as natural language understanding, sentiment analysis, and context awareness.
- Deploy chatbots across multiple messaging platforms, websites, and applications.
- Integrate with third-party services and tools, such as CRM systems, e-commerce platforms, and analytics tools.
- Provide a user-friendly interface and tools for designing and developing chatbot.
8Appy Pie
Appy Pie is a no-code app development platform that allows users to create mobile apps, websites, chatbots, and more without requiring any coding skills. Appy Pie is easy to use and does not require any coding knowledge to use. Appy Pie is free for seven days but then has a subscription fee. The Basic plan is only $6 per month and includes one bot, 2,500 interactions, and additional perks. The Premium plan is $11 monthly and has one bot, 5,000 interactions, and other unlimited perks.
Appy Pie’s chatbot integrations are versatile and apply to e-commerce, education, and other business-to-consumer businesses. By offering a user-friendly interface and a suite of features, Appy Pie enables individuals and businesses to create custom applications that meet their specific needs and goals.
Key Features
- Allow users to create mobile apps for iOS and Android devices by selecting templates.
- Help users to create AI-powered chatbots for websites.
- Users can customize layouts, and add content to create professional-looking websites.
- Build apps and websites that are compatible with multiple platforms and devices
9Freshchat
Freshchat is a free chat widget to use and set up—however, Freschat charges based on bot sessions and interactions. You can get free sessions through their subscription plans, such as the Growth plan, which is $15 per month and offers up to 2000 bot sessions free.
Freshchat works well for businesses that are focused on marketing and outreach. They offer email, voice, and chatbots all wrapped in one. It helps businesses deliver personalized customer support, engage with visitors in real time, and build lasting relationships with customers.
Key Features
- Provides a live chat widget that businesses can add to their websites to enable real-time conversations with customers.
- 24/7 support and streamline communication processes.
- Create automated workflows that trigger actions based on user behavior, events, or conditions.
- Track chat performance, monitor customer interactions, and gain insights into customer behavior.
10Landbot
Landbot is another no-code chatbot that is free to use. It offers a visual chatbot builder that enables users to design interactive chatbot experiences without the need for coding skills. Their free sandbox allows you to test out their chatbot services and use 100 chats per month. However, to use Landbot for your website, you must subscribe to their Starter plan, which is $39 per month and includes 500 monthly chats.
Landbot specializes in business-to-consumer brands and is great for small, medium, and large-sized businesses. It is a versatile platform that empowers users to create interactive chatbots that can automate tasks, provide customer support, and deliver personalized experiences to users.
Key Features
- Allow users to create conversational flows, add interactive elements, and customize the design of chatbot.
- Track chatbot performance, monitor user interactions, and analyze conversation data.
- Personalize interactions based on user preferences.
- Users can deploy chatbots created on Landbot across different channels.
Part 3: 3 Methods for Adding Online AI Chatbot to Your Website
A chatbot free online can be added to websites in three ways mainly.
1Widget
A widget is a ready-to-use component to embed on a website. To integrate an online AI chatbot using a widget, you can add the code snippet to the HTML of your website.
2API
API stands for application programming interface. You will need existing API resources and create a dedicated AI chatbot based on it.
3Plugin
Installing a plugin to your website is very similar to adding a widget to your website. It's a complete work developed by IT companies and with configurable options. It is used with your website builder. Therefore, there are requirements for compatibility.
What’s the Difference between Widgets, APIs, and Plugins in Adding Online Chatbots:
- You might think that each of these methods sounds like the same thing. Each applies the AI chatbot to your website in some form or fashion. But they still have differences.
- Using Widgets requires minimal coding knowledge for they are pre-built components.
- API, or code, involves development and customization work. It requires programming knowledge but with more flexibility.
- Plugins can be easily integrated into CMS or other website builder platforms. No need to be proficient in technical expertise.
Part 4: Advantages & Disadvantages of Using Free Online Chatbots
As with anything, a free online chatbot has pros and cons. On the negative side, there are limitations to using the free versions of these chatbots. Most of the chatbots on this list allow you to do more with a paid subscription. As well, some customers dislike chatbot interactions and would prefer human support. According to Statista, this is 43% of the American consumer population.
But the benefits are there as well. Access to free support 24 hours a day, 7 days a week, can be helpful to save costs and human resources for your business. Chatbots can answer questions, solve problems, and even help make sales.
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