Top 11 Telegram Customer Service Bots to Boost Your Business Efficiency
Telegram's exceptional messaging capabilities have made it popular for businesses and influencers. Its features enhance communication, nurture customer relationships, and drive sales. Aside from its user-friendly interface, end-to-end encrypted messaging system, customization options, and unrestricted messaging numbers, the platform has in-built and third-party Telegram customer service bots for effective customer relationship management.
With over 800 million active users, unlimited subscriber numbers in channels, and groups that can hold up to 200,000 subscribers, Telegram stands out. The availability of technology that can effectively automate, streamline, translate, and assist in answering queries further gives the platform an edge. Here is how you can leverage Telegram support bots.
Part 1. What Are Telegram Customer Service Bots?
Telegram customer service bots are tools deployed in Telegram groups to provide around-the-clock customer support. Unlike third-party support bots, they are built inside the platform without additional software. Over 400 million users interact with bots and mini-apps to make purchases, play games, access services, inquire about products and services, provide feedback, learn, or engage.
The bots have a range of advantages, from automated and quick responses to availing consistent and accurate information, tracking orders, and gathering and analyzing feedback. A Telegram support bot has 5 core features that define its functionality. They include:
1. Inputs: contains texts, commands, link buttons, and chat and user selections.
2. Interactions: It has inline requests, deep linking, and an attachment menu feature, enabling users to interact and access the bot privately as well as through channels and groups.
3. Integration:allows you to launch, integrate, and share the bot on Telegram. It also has a business mode tool that manages:
- Private chats and subscriber interactions
- Payment tools for revenue collection
- Web logins that also feature widgets and inline logins
- HTML5 Games API for creating single or multi-player games
- Sticker and emoji features for making lively conversations.
4. Language support: The bots can learn and communicate any language while instantaneously updating inputs and information.
5. Bot management: Enables you to run the bot in private mode, test the bots without interfering with its function, monitor the bot's performance through status alerts, and operate Telegram's open source code via the Local bot API.
Part 2. Why Use a Customer Service Bot on Telegram?
Telegram's unique features and attributes offer a compelling value proposition for businesses. In 2023, the app's premium users generated $45 million in profits, up from $10 million in 2022. Its versatile features make it conducive for enterprises to grow their market share, boost brand awareness, establish thought leadership, manage conversations about their products and services, and nurture loyal customers.
Businesses thrive because of the apps:
Flexibility in File Sharing
Over 15 billion messages get sent on Telegram daily. The platform is incredibly flexible, allowing businesses to share images, videos, text, and catalogs in different formats without any size limitations. Businesses leveraging these features maximize their messages' impact, increasing engagement rates, feedback, responses, and link clicks and shares.
Security and Privacy
Telegram offers cloud storage for user information and data. The platform also encrypts data to secure sensitive information. Businesses also have the option to disseminate self-destructive messages that disintegrate once read by the user.
Opportunities to Scale
With channels that can hold an unlimited number of people and groups that can contain up to 200,000 members, businesses can nurture and grow their audience worldwide, casting off restraint on numbers.
Bot Innovation
Perhaps the most advanced part of this messaging platform is its capability to create Bots in-app to perform various functions, from advertising goods and services to managing customer relations and increasing your market share.
Telegram customer support bots top the list of features businesses leverage to streamline and automate operations on the app. The bots provide:
- Fast responses: bots can quickly access information from database input in them or the internet, availing information, solutions, or redirections to customer inquiries.
- 24/7 support: customers can get help every day of the week regardless of time or geographical location.
- Language learning: some bots use artificial intelligence (AI) language models to translate multiple languages instantaneously. These bots also learn in real-time through ongoing customer interactions, mimicking natural conversation patterns.
- Information management: the bot operates like a human agent. It tracks conversations, stores, and retrieves stored data, organizes data, closes inactive chats, and provides accurate information consistently.
- Customer relationship management: Telegram support bots learn your customer's needs, preferences, and language style and provide custom responses. The bots provide pertinent insights and analytics for gauging consumer behavior and enabling businesses to make informed decisions that boost customer loyalty.
Part 3. 11 Best Telegram Customer Service Bots
Here are 11 tested Telegram customer service bots that you can choose from based on their different functionalities and integrate directly into your Telegram channel or group via the provided links.
Note: Although these bots have been verified, developers have the authority to change their functionalities at any time. Please check these bots regularly to avoid being affected by any improper features.
| Telegram Customer Service Bot | Best For |
|---|---|
| 1. Feed Reader Bot | Accessing information from multiple online sources |
| 2. Combot | Group moderation and performance analytics |
| 3. ApprovalBot | Automates member approvals for Telegram groups/channels |
| 4. CustomSupportBot | Integrating with CRM systems |
| 5. Rose | A comprehensive moderation bot for maintaining order and integrity in Telegram groups |
| 6. Transcriber Bot Support | Provides support for transcribers directly |
| 7. Such Bot Builder | Chat management |
| 8. Controller Bot | Boost interaction and manage channel posting |
| 9. Spotybot | Encouraging interactions in groups through sharing Spotify music links |
| 10. Dr. Web Bot | Restricts malicious message files from Telegram groups |
| 11. SkeddyBot | Task management |
1. Feed Reader Bot
When customers send queries or inquiries, they expect quick responses. The Feeder Reader bot provides swift responses by accessing information from multiple sources. The Telegram support bot revolutionizes how your group members or channel subscribers interact with online content.
Key Features:
- Customize communication on a need-specific basis.
- Instant updates on relevant topics.
- Built-in live chat feature.
Bot Link: Link
2. Combot
Boost your user engagement rates and reduce spam with Combot. The bot is excellent for managing large communities, ideal for customer service and group management for communities exceeding 1000 members.
Key Features:
- Advanced moderation tools
- Anti-spam filters
- Customizable warnings and bans
- In-depth user engagement analytics
Bot Link: Link
3. ApprovalBot
This bot automates Telegram group and channel member approvals, ensuring quick and efficient onboarding.
Key Features:
- Automation of group membership approval
- Onboarding management
- Message broadcasting for admins
Bot Link: Link
4. CustomSupportBot
As a versatile chatbot, CustomSupportBot provides personalized support to customers, integrating with CRM systems and responding in natural language.
Key Features:
- Natural language processing (NLP)
- Connects to various social media sites
- Knowledge-base integration
- Customized customer support for every subscriber
Bot Link: Link
5. Rose
The Rose Telegram customer support bot is ideal for businesses requiring in-depth group control and accountability.
Key Features:
- Automates spam and provides flood protection
- Enables tailored warning and mute systems
- Provides anti-link and media filters
- Offers user permission management
- Automates message deletion
Bot Link: Link
6. Transcriber Bot Support
Support is readily available for anyone in charge of a transcribing channel or group. The bot forwards messages to developers directly.
Key Features:
- Supports multiple languages
- Connects transcribers to developers directly
- Can receive video, audio, and text files
- Tracks raised issues till they are solved
Bot Link: Link
7. Such Bot Builder
Ideal for channel admins and customer support teams, the Such Bot Builder offers comprehensive chat management tools.
Key Features:
- Chat history records for analysis
- Chat snoozing for a later follow-up
- Conversation Switch capability
- Quick reply for queries
- Chat closing for easy archiving
Bot Link: Link
8. Controller Bot
Improve user interaction with the Controller bot, providing customer support through organized management tools.
Key Features:
- Message editing and scheduling
- Capable of storing drafted messages
- Engagement tracking
Bot Link: Link
9. Spotybot
Spotybot uses music to encourage group participation and interaction, allowing members to share songs and playlists.
Key Features:
- Spotify music search integration
- Monitor song previews and play options
- Stream music live from Spotify
- Group listening interaction tools
Bot Link: Link
10. Dr.Web Bot
Dr.Web Bot neutralizes corrupted links and maintains a safe space for client communication in Telegram groups.
Key Features:
- Periodic checks for corrupted links and files
- Cloud-based scanning system
- Extensive malware database
- Real-time threat detection notifications
Bot Link: Link
11. SkeddyBot
Skeddybot helps organizations manage active schedules with its time management tools for group tasks.
Key Features:
- Create tasks and reminders
- Support for recurring tasks
- Integrates with the calendar
- Group tasks into categories
- Supports multiple languages
- Provides deadline notifications
Bot Link: Link
Part 4. How to Build a Telegram Customer Service Bot without Coding?
As mentioned at the beginning of Part 3, the Telegram customer service bots we researched are currently available, but since we do not have development rights, we do not know when the developers might stop maintaining these bots.
If you are not familiar with coding but wish to develop a chatbot for interacting with customers in a group, you can try using ChatInsight. ChatInsight is a platform that allows you to build AI chatbots without any coding. With its simple interface, you can create an AI chatbot in minutes without any programming.
ChatInsight allows you to upload your own knowledge base, enabling the AI chatbot you create to generate precise responses based on your needs, rather than the broad answers typical of other bots.
Currently, ChatInsight offers a free and fully functional version, allowing you to create up to 5 Telegram customer service bots for free. These bots can be integrated not only into Telegram but also into other marketing platforms or websites.
Conclusion
Telegram customer service bots are a cost-effective solution for managing your business channels and groups. They streamline and automate operations, satisfying your customers' queries and inquiries by providing timely feedback naturally and availing additional information from the web. The bots can also store, analyze, and retrieve archived data where necessary.
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