Top 10 Managed Service Providers to Check Out (2025)
In today's business climate, an IT department in some shape or form is essential regardless of industry. However, not everyone has the resources to get a solid IT department up and running to manage all the complex and time-consuming tasks they're expected to handle.
In these situations, it might be a good idea to consider 'outsourcing' your IT department to a Managed Service Provider to handle it for you. So today, we're checking the top 10 Managed Service Providers (MSPs) companies.
Part 1: Criteria to Consider When Reviewing MSPs
When you choose the Managed Service Providers that align with your business, you should know the key aspects to help you make a decision.
Range of Services
The first step is to identify the most critical tasks and aspects you need from an MSP. Managed Service Providers (MSPs) offer a variety of services, such as:
- Network Management
- Data Backup and Recovery
- Cybersecurity Services
- Cloud Services
- IT Support and Help Desk
- Compliance and Risk Management
The ideal provider will be able to handle your immediate needs and scale with your business as it grows in the future.
Technical Expertise
Certain MSPs have specific technical partnerships with other services and companies such as Microsoft, AWS, Adobe, Cisco, etc. as well as certifications you might require to meet compliance regulations.
It's also important to choose a provider that can handle upcoming and advanced technologies like machine learning, artificial intelligence, and IoT.
Industry Experience
Some MSPs are better at others in different scenarios and industries.
For example, suppose your industry is in finance, retail, e-commerce, or healthcare. In that case, you should look for a provider with industry-specific knowledge and experience which can be beneficial in dealing with regulatory requirements and any challenges that may arise.
Security and Compliance
One of the most important aspects an MSP typically handles is implementing a variety of strong, reliable cybersecurity measures. For example, this could include 24/7 monitoring of your entire IT infrastructure, implementing advanced firewalls, and coming up with robust response plans against failures and threats.
In addition, they should also be familiar with common compliance standards that meet your industry's regulatory requirements such as GDPR, HIPAA, etc.
Customer Support
Another big advantage of employing an MSP to handle your IT needs is that you always have someone to reach out to for questions or in the event of system failures. Reliable, 24/7 support is important for minimizing downtime for your employees and customers, so finding a provider that is well-regarded for timely response times is important.
Scalability
Scalability is an important aspect to factor in when deciding an MSP to use. You want to ensure that as your business grows, your MSP can match and provide more comprehensive IT needs at higher scales, whether adapting and utilizing newer emerging technologies or expanding service coverage.
Part 2: Top 10 Managed Service Providers
Below are the detailed reviews of the top Managed Service Provider companies.
IBM
IBM, one of the best managed service providers, is a pioneer in the IT service industry and currently offers a robust suite of managed services. These are designed to help streamline operations and adopt cutting-edge technologies such as AI, cloud management, and machine learning with a laser focus on cybersecurity with industry-leading capabilities and enterprise-grade solutions.
However, with such a focus on cybersecurity, its offerings as an MSP are a tad limited compared to some other options but make up for its extensive selection of products and services that complement its MSS offerings synergistically.
Range of Services:
- Threat Management
- Cloud Infrastructure
- Data, Identity & Response Management
Key Differentiator: Comprehensive ensuite of products & well-regarded for cybersecurity capabilities.
Key Clients: CLS Group, Athens Paper Company, Ensono
User Review: (Source: G2)
Editor's Rating:
Range of Services: ⭐⭐⭐⭐ Technical Expertise: ⭐⭐⭐⭐⭐ Industry Experience: ⭐⭐⭐⭐⭐
Security & Compliance: ⭐⭐⭐⭐⭐ Customer Support: ⭐⭐⭐ Scalability: ⭐⭐⭐⭐
Accenture
Similarly to IBM, Accenture is also a global leader in IT services and consulting aiming to accelerate and modernize IT infrastructure. They offer a broad range of managed services but focus on digital transformation and modernization of existing systems and apps to empower businesses to keep up with fast-evolving markets.
Range of Services:
- IT Operations Management
- Cloud Migration, Optimization, & Management
- Advanced Cybersecurity Solutions
Key Differentiator: Managed services tailored to industry-specific sectors including healthcare, finance, and retail sectors. Also includes cutting-edge innovation with strategic partnerships with the likes of Amazon Web Services and Microsoft.
Key Clients: Marriott International, Procter & Gamble, Siemens
User Review: (Source:TrustRadius)
Editor's Rating:
Cognizant
Cognizant offers organizations a plethora of options to help modernize, optimize, and manage their IT infrastructure.
With a focus on 'modernization' that aims to keep business competitive by transforming and adapting to the latest infrastructure and standards for the digital era.
If you're looking to upgrade your systems with powerful automation and features, Cognizant is a great option to check out.
Range of Services:
- Application Management Services
- 'Neuro Edge' AI Development & Deployment
- AI-Powered IT Operations
Key Differentiator: Focus on AI and machine learning integration into the IT management process to utilize predictive analytics/threat management and automation.
Key Clients: Microsoft Azure, Vodafone, Zurich Insurance
User Review: (Source: Gartner)
Editor's Rating:
Range of Services: ⭐⭐⭐⭐ Technical Expertise: ⭐⭐⭐⭐⭐ Industry Experience: ⭐⭐⭐
Security & Compliance: ⭐⭐⭐⭐ Customer Support: ⭐⭐⭐⭐ Scalability: ⭐⭐⭐⭐⭐
Infosys
Infosys provides a comprehensive MSP portfolio that focuses on deploying systems for hybrid IT environments. Some of these services include data center management, cloud infrastructure support, as well as end-to-end IT monitoring to prevent cyber threats from wreaking havoc on your infrastructure.
Range of Services:
- Business Process Outsourcing
- Service Management w/ Governance
- Automation & Proactive Monitoring
Key Differentiator: Emphasis on automation and AI to reduce costs and improve operational efficiency.
Key Clients: Hitachi, Mercedes, Nike
User Review: (Source: Gartner)
Editor's Rating:
Range of Services: ⭐⭐⭐ Technical Expertise: ⭐⭐⭐⭐⭐ Industry Experience: ⭐⭐⭐⭐⭐
Security & Compliance: ⭐⭐⭐⭐⭐ Customer Support: ⭐⭐⭐ Scalability: ⭐⭐⭐⭐
HCLTech
HCL Tech specializes in IT infrastructure management that keeps your systems secure with the latest security measures and proactive monitoring, data center operations, and cloud integration services.
By leveraging AI with their managed services, they can enhance efficiency while minimizing downtime for clients.
Range of Services:
- AIOps Automated IT Solution
- Multi-Cloud Governance
- Predictive Analytics for Optimal Resource Utilization
Key Differentiator: Advanced automation and orchestration platforms to enhance IT operations efficiency.
Key Clients: Verizon, Boeing, Mattel
User Review: (Source: Gartner)
Editor's Rating:
Range of Services: ⭐⭐⭐ Technical Expertise: ⭐⭐⭐⭐ Industry Experience: ⭐⭐⭐⭐
Security & Compliance: ⭐⭐⭐⭐ Customer Support: ⭐⭐⭐⭐⭐ Scalability: ⭐⭐⭐⭐⭐
Miles IT
While the other options on the list typically focus on enterprise-level business, Miles IT caters to small and medium-sized businesses by providing cost-effective and scalable managed services.
This ranges from effective and powerful cybersecurity measures and protection, extremely quick response times for any queries, 24/7 helpdesk support, and more. You would be surprised if you select MIles IT as the top managed service provider.
Range of Services:
- 24/7 Helpdesk Available
- Under <1 Hour Response Times
- Proactive Cybersecurity Measures
Key Differentiator: High-touch customer service designed for SMBs.
Key Clients: Companies from Healthcare, Finance, Logistics
User Review: (Source: Clutch)
Editor's Rating:
Range of Services: ⭐⭐⭐⭐⭐ Technical Expertise: ⭐⭐⭐⭐ Industry Experience: ⭐⭐⭐
Security & Compliance: ⭐⭐⭐⭐ Customer Support: ⭐⭐⭐⭐⭐ Scalability: ⭐⭐⭐
Capgemini
Capgemini is an innovative and globally recognized MSP provider that focuses on cloud operations, offering cybersecurity solutions, and IT system modernization. With their expertise, they help consolidate complex IT environments with robust automation and analytics to help businesses adapt to their ever-changing landscapes with ease.
Range of Services:
- Risk Management & Mitigation
- Supply Chain Protection
- Advanced Cloud Technologies
Key Differentiator: Deep integration of sustainability and green IT practices into IT-managed services.
Key Clients: Air France, Domino's, T-Mobile
User Review: (Source: G2)
Editor's Rating:
Range of Services: ⭐⭐⭐⭐ Technical Expertise: ⭐⭐⭐ Industry Experience: ⭐⭐⭐⭐⭐
Security & Compliance: ⭐⭐⭐ Customer Support: ⭐⭐⭐⭐⭐ Scalability: ⭐⭐⭐⭐⭐
Atos
Atos is a well-renowned MSP company for its expertise in cybersecurity and large-scale IT management capabilities. This includes cloud operations management, digital workplace solutions and deployment, and infrastructure support.
A unique offering from Atos is 'sustainability tracking', which helps businesses navigate, improve, and track ESG performance to cut costs while ensuring they meet sustainability goals.
Range of Services:
- Sustainability Tracking
- Technical Professional Services & Emerging Tech Implementation
- Digital Workplace Solutions
Key Differentiator: Strong focus on secure and sustainable IT solutions, including carbon-neutral strategies.
Key Clients: Siemens, HSS, Scottish Water
User Review: (Source: Gartner)
Editor's Rating:
Range of Services: ⭐⭐⭐⭐⭐ Technical Expertise: ⭐⭐⭐⭐ Industry Experience: ⭐⭐⭐⭐
Security & Compliance: ⭐⭐⭐⭐ Customer Support: ⭐⭐⭐ Scalability: ⭐⭐⭐
Wipro
Wipro's managed services combine cloud adoption, AI-driven IT operations, and comprehensive cybersecurity. These include end-to-end service to provide portfolio analysis, transition, and due diligence and 'ServiceNXT', their next-gen managed service framework to bring down operational costs and improve efficiency.
Range of Services:
- Application Simplification and Management
- 'Oracle' Managed Services for Automation
- 'ServiceNXT' Next-Gen Managed Service Framework
Key Differentiator: Focused on implementing 'AI' to improve MSP performance with 'next-gen' frameworks and technology to bring down operational costs and bring up efficiency.
Key Clients: Adobe, Amazon Web Services, Microsoft
User Review: (Source: G2)
Editor's Rating:
Range of Services: ⭐⭐⭐ Technical Expertise: ⭐⭐⭐⭐ Industry Experience: ⭐⭐⭐⭐
Security & Compliance: ⭐⭐⭐⭐⭐ Customer Support: ⭐⭐⭐ Scalability: ⭐⭐⭐⭐⭐
Andersen
As one of the top MSP companies, Andersen, which emphasizes tailored IT solutions for businesses that are looking for reliable and available MSP support. This includes cloud infrastructure management, custom software support and development, and 24/7 IT helpdesk services.
It has a client-centric approach which makes it a great option for small and medium-sized businesses that may require more attention to detail or have unique IT needs.
Range of Services:
- IT Support Services
- Custom Software Development
- DevOps and Cloud Management
Key Differentiator: Highly flexible and cost-efficient services catered for small and medium-sized businesses.
Key Clients: Samsung, Verivox, Tui
User Review: (Source: Clutch)
Editor's Rating:
Range of Services: ⭐⭐⭐⭐ Technical Expertise: ⭐⭐⭐⭐ Industry Experience: ⭐⭐⭐
Security & Compliance: ⭐⭐⭐⭐ Customer Support: ⭐⭐⭐⭐⭐ Scalability: ⭐⭐⭐
Part 3: 4 Signs Your Business Need MSPs
You may be wondering why and when you need an MSP solution. We sum up the commonly-seen cases where a company need the help of MSPs.
Limited In-House IT Resources
SMBs (small-medium sized businesses) in most cases don't have the manpower, expertise, and resources to employ and manage complex IT systems. MSPs effectively fill the gap by providing professional IT services and manpower.
Focus on Core Business Activities
Outsourcing and entrusting your IT infrastructure to a third-party MSP to handle any and every issue allows companies to focus on their core businesses.
This reduces the 'troubleshooting' process of technical issues and infrastructure management that your existing teams may not be equipped to handle. This also allows your entire team to focus on integral tasks, improving overall efficiency and workplace satisfaction.
Need for Specialized Expertise
Things like migrating to a different cloud platform/server, ensuring advanced and powerful cybersecurity measures are in place, or adding AI chatbots and machine learning can be difficult, but MSPs can help adopt these technologies more efficiently without as much headache.
Cost Management
Depending on your industry and company, an MSP may be an effective way to manage the costs of running and building an in-house IT department. They're in most cases predictable and based on subscription pricing models which can reduce the number of unpredictable costs but can also alleviate the 'hassle' of hiring, training, and retaining your own team.
This also inadvertently reduces the risk of costly downtimes if your IT team isn't properly staffed or equipped to handle the situation.
Part 4: The Future of Managed Service Providers
Given the fact of the technological advancements and the huge market size, the future of MSPs are brighter than ever. Additionally, several key trends are shaping the industry:
Increased Demand for Cybersecurity
60% of companies said cybersecurity was the top challenge, which led them to partner with an MSP.
Many MSPs are in the process of integrating advanced threat detection tools and response capabilities powered by AI and machine learning, something that would be both costly and unfeasible without a proper IT department.
Cloud Services and Hybrid IT Solutions
Based on the current trends, cloud adoption is on the rise and MSPs play a key role in the process. They help businesses transition to 'hybrid' environments to help optimize cloud costs while maintaining high availability.
Focus on Data Analytics and AI
MSPs leverage AI-driven analytics to allow companies to better make informed decisions backed by data. This allows MSPs and companies to optimize IT performance and help make data-driven decisions faster and more effectively, while also providing 'predictive' maintenance to help keep systems up-to-date and reduce failures.
Part 5: Final Words
And that's everything you need to know about the latest top 10 Managed Service Providers to remotely deploy a capable IT department. Most if not all of the mentioned options offer the same (or largely similar) capabilities, but it's mostly a matter of identifying the option that fits your budget and has the required expertise for your industry.
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