7 Best WhatsApp AI Chatbots in 2024
More than 175 million people message businesses via WhatsApp every day. However, for your business to thrive via WhatsApp, you need to have a solid customer support system. And this is where a WhatsApp Chatbot comes into play.
A WhatsApp chatbot can help you streamline your customer service on the platform. It allows you to engage your customers efficiently while decreasing the workload in repetitive responses.
If you’re wondering which WhatsApp chatbot is best for your business, today’s post will walk you through a list of the best WhatsApp chatbots in 2024. Our team of experts has carefully selected these chatbots, so make sure you read our review on each of them to choose the ones that suit your requirements.
Part 1. What to Know Before Creating a WhatsApp Chatbot
Firstly, what is a WhatsApp chatbot?
A WhatsApp chatbot is a tool that utilizes Artificial Intellifence (AI) to automate different operations on WhatsApp. This type of chatbot allows businesses to provide answer to customer questions, share content, drive sales, and send notifications regarding orders, payments, and shipping, among other functions. However before you can run a WhatsApp chatbot, you need a WhatsApp business API.
You might ask, what is WhatsApp Business API?
The WhatsApp business API is a prgoram developed by Meta (Facebook) that is integrated into WhatsApp messaging capabilities to enables businesses to communicate with their customers at scale through automated messages, notifications, and lots more.
Here are the periquisites to create a WhatsApp business API;
- Facebook Business Verification
- WhatsApp Business Account
- Business Solution Provider (BSP)
Part 2. Top 7 WhatsApp AI Chatbots
Before we dive into our in-depth review, here is a quick overview of the WhatsApp chatbots we would discuss.
| WhatsApp AI Chatbots | Key Features | Free Version | Starting Price (USD) | Drawbacks |
|---|---|---|---|---|
| Agentbot | - Multichannel support (web, mobile, WhatsApp, Instagram, Facebook Messenger) - AI conversation automation - Integration with live chat systems - Satisfaction score tracking | No | Need to contact sales team | No free version |
| Twilio | - Omni-channel messaging (SMS, WhatsApp, chat) - Typing indicators, read receipts - Media messaging support - SDKs for JavaScript, iOS, Android | Yes | $0.015/ per conversation | -Requires technical knowledge for setup - Limited free version - Complex pricing structure |
| BotsCrew | - API integration with third-party services - Multilingual support (100+ languages) - AI/ML and NLP capabilities - Customizable chatbots | No free version, but you can contact the sales team for a Demo. | Need to contact sales team | - Limited to 5,000 users/month in the basic plan - Higher cost for more extensive features |
| Typebot | - No-code chatbot builder - Customizable chatbot flows - Easy-to-use interface - Supports multiple channels | Yes | $39 per month | - Limited advanced features in free plan - Limited advanced AI capabilities |
| Respond.io | - Centralized messaging platform - Integration with multiple messaging apps - Workflow automation - CRM integration | 7-day free trial available | $79 per month | - Custom pricing can be expensive - Requires technical setup - May require additional tools for full functionality |
| AiSensy | - WhatsApp Business API integration - AI-driven customer engagement - Real-time analytics and reporting - Multi-agent support | Yes | $12 per month | -Limited to WhatsApp Business API - Limited to specific use cases - Limited to WhatsApp platform |
| ChatInsight | - No code required chatbot builder - Provide accurate answers based on knowledge base - Applicable to various industries - Support multiple languages | Yes ($0 free plan available) | $16.58 per month | - Limited platform integration |
1. Agentbot
Agentbot is an AI tool that’s designed to help businesses streamline their interaction with customers across different platforms, including WhatsApp. It offers a no-code solution that enables you to develop a functional WhatsApp chatbot that can understand and respond to complex queries, engage in human-like conversation, and do lots more.
You can use this tool to provide your customers with 24/7 access to information. Besides, it supports seamless integration with live chat systems, ensuring that customers can be routed to human agents when necessary. It’s also multi-lingual, making it efficient to help you engage with customers regardless of their language.
Key Features
- No-code chatbot builder.
- Supports integration with live chat systems like Zendesk and Genesys.
- Providesvalueable insight into customers' interaction with your chatbot using an advanced chatbot analytics tool.
- Easily create custom ads, add embedded maps, carousels, videos, buttons, gifs, PDFs, and more in your WhatsApp chatbot using interactive plugins.
Pros
- Seamlessly integrates with a wide range of third-party tools and CRMs.
- Delivers personalized solutions to customer queries.
- It’s designed to meet requirements of both small and large businesses.
Cons
- Limited information on pricing.
Pricing:
- Free: 30-day free trial
- Demo mode: (You need to contact the sales team to book a demo)
2. Twilio
Although it’s not a no-code WhatsApp chatbot solution like Avio’s Agentbot, Twilio’s WhatsApp Business API provides you with access to efficient WhatsApp engagement solutions to handle your customers needs without hassle. You can use this tool to develop a WhatsApp chatbot for transactional messaging, conversational messaging, contact center, and personalized communication. Moreover, Twilio’s flexibility and scalability allow it to cater to businesses of all sizes, from startups to large enterprises.
Key Features
- Media messaging support.
- Supports integration with CRM systems.
- Customizable workflows and automation.
- Its built-in analytic tools allow you to get insight into customers interaction.
Pros
- Pay per conversation.
- Offers WhatsApp APIs in different coding languages, including python, Java, PHP, etc.
- Supports omnichannel communications.
Cons
- Some users say the setup process is quite tedious.
- It might be quite expensive for businesses that handle lots of customer queries.
Pricing:
- Free
- Engagement Suite: $0.015 Per Conversation
3. BotsCrew
BotsCrew is another leading platform that allows businesses to develop sophisticated chatbots without requiring extensive technical knowledge. It gives you access to powerful features that allows you to create and manage a WhatsApp chatbot for business seamlessly.
BotsCrew ues the power of GPT-4, complex AI, NLP engines to help you develop chatbot that can understand and respond to user queries accurately. And one of its unique feature is its support for multiple languages, allowing you to deliver a top-notch customer service to customers worldwide. It also offers robust analytics to help businesses track and improve the chatbot performance.
Key Features
- No-code, drag-and-drop interface.
- Multilingual support (100+ languages).
- Boasts unlimited integration with third-party services.
- Robust analytics for performance tracking.
Pros
- Excellent flexibility.
- Its high scalability makes it a reliable choice for high volume traffic.
- Boasts 99.99% uptime guarantee.
Cons
- Limited information on pricing plans (You need to book a demo first).
Pricing:
- Contact sales team.
4. Typebot
Another chatbot platform you can use to enhance your business customer service and engagement on WhatsApp is Typebot. Thanks to its intuitive drag-and-drop interface, you can easily design custom WhatsApp chatbot flows within a few minutes.
Also, Typebot offers more than 34+ building blocks to streamline WhatsApp chatbot development. And what's more interesting? It offers advanced collaboration tools that enables you to invite your business team members to work on your type bot.
Key Features
- Facilitates development of advanced chatbots visually.
- In-depth analytic tools.
- Its flexibility and customizability allows you to develop WhatsApp chatbot that matches your brand’s identity.
- It integrates perfectly with many third-party platforms, including Zapier, Google Sheet, Mailchimp, Google Drive, etc.
Pros
- Easy-to-use interface.
- No-code chatbot builder.
- Offers a reliable free plan.
Cons
- Some users say new users might require a learning curve to understand the tool’s features.
Pricing:
- Free
- Starter Plan: $39/month
- Pro Plan: $99/month
5. Respond.io
Respond.io is a centralized messaging platform that enables that is powered by AI. This platform allows businesses to manage customer interactions across multiple messaging apps, including WhatsApp by using powerful automation and workflow capabilities.
With Respond.io, you can develop a WhatsApp chatbot to keep your leads engaged with timely response, provide smart suggestions to help your customers make informed decision, and do lots more. It also support tools that can help you enhance your chatbot with more capabilities to suit your every conversation need.
Key Features
- Besides WhatsApp, Respond.io also supports integration with Google Business messages, Zapier, WeChat, Instagram, Woocommerce, Make, etc.
- Offers chat widget that you can use to encourage customers conversation on your website.
- Provides comprehensive overview on conversation and messaging metrics at one glance.
- Build WhatsApp chatbot that can handle high volume traffics without downtime.
Pros
- Increases your business response rate by 40%.
- Monitor chatbot conversations in real-time.
- Deliver 24/7 multilingual customer support.
Cons
- Some users might find it difficult to customize chatbot responses, as the process can be quite confusing.
Pricing:
- Free: 7-day free trial available
- Starter Plan: $79/month
- Business Plan: $159/month
- Advanced: $279/month
6. AiSensy
AiSensy is a specialized platform for creating and managing WhatsApp chatbots. This platform utilizes WhatsApp Business API to provide businesses with powerful tools for automating customer interactions.
AiSensy's platform supports real-time analytics and reporting, allowing businesses to monitor and improve their chatbot performance continuously. It also offers multi-agent support, ensuring that customer queries are handled efficiently. Plus, it can provide personalized and timely responses to customer inquiries on WhatsApp, improving overall customer satisfaction.
Key Features
- Multi-agent live chat to help enhance customer support.
- Easily automate WhatsApp messages via integrations.
- Allows you to sell directly on WhatsApp by building your own WhatsApp catalog, cart, and payment gateway.
- Built-in analytic tools.
Pros
- Offers a wide range of tools to manage your business on WhatsApp.
- Unique template message APIs.
- Excellent customer support team (24/7 availability.
Cons
- Some users might find the management templated a bit too complex.
Pricing:
- Free
- Basic: $12/month
- Pro: $28/month
- Enterprise: Need to contact the sales team.
7. ChatInsight
ChatInsight is a chatbot based on machine learning and natural language processing technology. Whether it is deployed on WhatsApp, Facebook or a website, it can understand the context and provide human-like interactions.
In addition, enterprises only need to provide ChatInsight with a text knowledge base. After retrieving and learning the knowledge base content, it can generate accurate replies in seconds. Even for complex businesses, it can cope well because it allows enterprises to upload several knowledge bases at the same time and allows enterprises to use their own data to train it.
Key Features
- Generate accurate responses based on the provided knowledge base.
- Allow users to use data for self-training.
- Can collect sources of information for conversations.
- Easy to use.
Pros
- Low price and full-featured free plan.
- Suitable for all industries.
- Supports multiple languages without setup.
Cons
- The way to integrate in WhatsApp is to share the URL.
- More suitable for websites.
Pricing:
- Free: Free Plan
- Basic: $16.58/month
- Standard: $24.92/month
- Enterprise: $41.58/month
Conclusion
There you have it! While there are lots of WhatsApp chatbots online that claim to offer the best service, the ones introduced above have proven to live up to their claims. They offer a range of cool features that can cater to businesses in any sector, and you don't necessarily need to be tech-savvy to be able to utilize them. Just make sure you choose the WhatsApp chatbot that aligns with your business goals.
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