What is Mobile Device Management Administrator & Job Description
Company devices are an increasing necessity as work conditions and expectations change. More people than ever before are working remotely or in hybrid environments, and company mobile devices are becoming standard. Each company device must be managed in order to ensure compliance with company standards, updates, and access for troubleshooting. The people who manage company devices in this way are known as Mobile Device Management Administrators.
A job position in mobile device management can be a great opportunity for someone with technical experience to utilize their knowledge to help a company with their mobile devices. In this guide, we will discuss what Mobile Device Management systems (MDMs) are and the role of MDM Administrators. We’ll also touch on the salary and job expectations of this position.
1What are MDMs and MDM Admins?
Mobile Device Management, also known as MDMs, are systems that enables administrators to create and manage accounts, configure and update devices, and allow and disallow applications on company devices. They also allow administrators to perform user management which allows businesses to control user activities and monitor users’ device usage.
In MDM, there are many roles that contribute to helping manage enterprise assets. The people who operate MDMs to manage mobile devices for employees are known as Mobile Device Management Administrators. This job position requires the administrator to manage users within the organization and use and access functions and data of employee devices.
The other roles in MDM consoles, such as AirDroid Business, include Owner, Super Admins, Admins, Team Members, and Viewers. There are set permissions for each role, which are as follows:
- The Owner role is responsible for paying for the MDM subscription and has access to all permissions.
- The Super Admin role is the same as the Owner, except they do not have the option to alter payment details.
- Admins also have access to all permissions except for payment details, the Device Map, and the Geofence settings.
- Finally, the Team Member role can remotely control devices and monitor devices, and the Viewer role can monitor devices but cannot make any changes.
People who work as MDM Administrators are typically given the Super Admin or Admin set of permissions.
2Work Tasks of an MDM Administrator
On a day-to-day basis, MDM administrators have responsibilities that encompass maintaining existing devices for a company, ordering and registering new devices, and performing duties associated with used devices from ex-employees. They also typically perform duties related to troubleshooting devices, meaning experience with providing technical support to end-users is preferred.
The Mobile Device Administrator Job Description consists of several tasks that may vary depending on the state of a company’s mobile device system. Companies that are in the process of sending out new devices may have more tasks associated with the deployment and configuring of devices, while companies with a fleet of existing mobile devices will require more tasks associated with monitoring device status, upkeep, and troubleshooting.
Overall, the responsibilities of an MDM administrator include:
- Managing mobile devices, including deploying, configuring, and updating them.
MDM administrators are expected to set up new devices for employees and maintain existing devices. Devices are configured with company settings, apps, and restrictions and then sent to employees. Existing devices require necessary updates and changes from time to time. - Implementing security policy
Administrators of mobile devices are also required to implement and enforce the company’s security policy. These duties involve ensuring that employees do not have access to third-party applications that violate the policy. - Troubleshooting and technical support
Admins may also need to troubleshoot and provide technical support for employees who are utilizing mobile devices. Troubleshooting can be done through the MDM system and may also be done remotely. Problems can vary widely from device to device, and admins should also know when issues are hardware issues or something that can be fixed through the MDM system. - Monitoring device status and usage
Responsibilities for device status and usage associated with employee compliance are also common for MDM administrators. Status of devices and usage include activity reports, account actions, and changes to device settings. - User training and documentation
Also included in the job duties of an admin for mobile device management is the role of training new users to utilize their new devices. Also, documenting repairs, replacements, and troubleshooting problems is required. - Mobile device procurement
Facilitating the purchase, ordering, and delivery of new devices to new or existing employees is a common job duty of MDM admins. - Learning the latest features of iOS and Android enterprise
Additionally, this role should be familiar with new updates to iOS and Android devices. Updates by manufacturers are frequently rolled out and can cause problems for end-users. To properly troubleshoot and train, MDM admins must know these updates and the changes they include.
If you are experienced with these tasks or have similar relevant experience, working as an MDM admin might be the perfect role for you. As mentioned, the need for MDM administrators is rising due to the increase in mobile device management services.
3What is the Average Salary of an MDM Administrator?
According to Salary, the average salary of an MDM Administrator is $72,952 per year in the United States. However, as with most jobs, years of experience, qualifications, and degrees also factor into an individual’s expected salary.
The overall annual salary range for MDM admins based on user-reported data is roughly $62,125 to $80,757 take-home pay annually. Some cities pay higher salaries for MDM Administrators, but it’s important to remember that higher salaries in a location are usually associated with a higher cost of living.
The highest MDM Administrator salaries are all in the California Bay Area, including San Jose, Santa Clara, Fremont, San Francisco, Oakland, Daly City, and Berkeley. Each of these cities pays their MDM Administrators salaries of roughly $90,000 per year. On the other hand, the lowest average MDM Administrator annual salaries are found in the state of Mississippi.
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