Remote IT Support for Small Businesses - Best Solution

Businesses with many remote devices face the overwhelming challenge of providing technical support to all of them. Having to physically take the devices to head office or a contracted Managed Service Provider (MSP) results in loads of downtime for both the device and the personnel involved. Even sending in-house IT staff to the device's location requires time and money.

The solution is to adopt a remote IT system so that, ideally, the in-house IT department can connect to the device, no matter where it is in the world, and perform any support services. MSPs use this system regularly, but now there’s a way for a business to adopt its own remote IT support function.

We’ll examine how businesses can manage their own Windows & Android devices in-house and the downside of using an external MSP. We’ll then cover AirDroid for Business’s remote IT capabilities and briefly explain how they work.

1Best Solution of Remote IT Support for Small Businesses

The best way for any small business to manage its remote devices is for its in-house IT department to access them remotely from a central location. This process eliminates the need for the devices to be taken anywhere. IT staff just access the device and perform whatever task is required, saving time.

This action is possible using a device management solution such as AirDroid Business, which we’ll examine more closely shortly.

Firstly, here are the reasons for managing IT support in-house.

Inhouse IT vs MSP

Having an in-house IT department to manage all of an organization's technical support has many merits. It’s secure, convenient, controllable, and more cost-effective.

However, some small and medium businesses choose to source their tech support from an external MSP. While using MSPs has some benefits, it also has some negatives.

Security Issues

Outsourcing a business's IT to an external company opens the door to security issues. Nobody can ever be sure that an external company’s staff can be trusted. That company may have done as much due diligence as possible, but it only takes one dishonest person to steal and sell an entire organization's data.

Language and Time Zone Complications

Many MSPs are located abroad in foreign countries with alternate time zones. For example, suppose a US company has its MSP in India. In that case, its staff may face challenges with communication, especially accents, and with a roughly nine-hour time zone difference, getting immediate answers may not be possible.

Cost Concerns

Paying salaries to an in-house IT team can be more cost-effective than hiring an MSP. Based on the level of support, this cost may be prohibitive, especially for some small businesses.

How to Provide IT Support Remotely

An in-house IT specialist can manage any number of remote devices, provided they have the proper tools. AirDroid Business provides the best remote IT Support for small businesses. Let’s take a closer look at it.

2What is AirDroid Business?

AirDroid Business is a straightforward system that allows in-house IT teams to access a chosen number of Windows & Android devices remotely. This product is especially useful for small businesses that lack time or resources to research IT support services.

With the ability to remotely access these devices, system issues can be troubleshooted and fixed, updates can be automatically applied, bulk notifications can be sent, and large files can be easily transferred.

A benefit for any business that purchases AirDroid is its competitive pricing. Businesses only need to select the features that apply. Pricing then varies depending on the number of devices that need to be monitored remotely.

3How Can AirDroid Assist In-house IT Departments?

AirDroid’s remote access technology provides large or small business tech support to an organization's IT staff by giving them access to Android devices, such as smartphones, interactive kiosks, point of sale (POS) systems, or digital signage. Troubleshooting can be performed in real time, eliminating unnecessary downtime.

While actioning any fault on a device, AirDroid’s remote access tool utilizes black-screen technology, which displays a "This device is under maintenance" notification on the unit’s screen.

AirDroid for Business’s remote IT support function isn’t just for solving problems. Remote access is one of many features of this product. Other features include remote monitoring, meaning IT staff can receive alerts in real time if any device is malfunctioning. The ability to categorize different devices or uses makes for seamless overseeing. The application management feature ensures IT staff can bulk install, update, or remove apps from one location in seconds.

4Why Use an MSP When You Can Rely on Your Own IT?

Any business IT team can manage, troubleshoot, update, and connect with every Windows and Android device in the organization, regardless of location, if they have a feature-packed device management solution such as AirDroid.

This solution eliminates the need to hire an external MSP, ensuring tight security. It also removes any time zone or language barriers and can considerably reduce an organization's IT costs.