Top 8 Popular Remote Monitoring and Management (RMM) Software for MSPs (2024)
As Managed Service Providers (MSPs) become part and parcel for any business today irrespective of its size, these MSPs are also facing challenges with the ever-evolving needs of the businesses. However, thanks to Remote Monitoring and Management (RMM) software, MSPs can not only seamlessly monitor, manage, and support clients’ IT assets, but also enhance customers’ satisfaction by minimizing downtime and disruptions and maximizing productivity.
However, thanks to Remote Monitoring and Management (RMM) software, MSPs can not only seamlessly monitor, manage, and support clients’ IT assets, but also enhance customers’ satisfaction by minimizing downtime and disruptions and maximizing productivity.
These RMM software use a set of tools for real-time monitoring of clients’ IT systems and can hence proactively address any issues before they worsen. Besides, by remotely managing patch deployment and software updates, these tools help assure invincible security.
Let’s explore a bit in details what features should an ideal RMM software possess for assisting MSPs, what are the best RMM tools for MSPs in the market, and what should be the criteria to choose one.
- Part 1 : What are the Must-Have Features for Remote Monitoring & Management (RMM) Software for MSP?
- Part 2 : 8 Top Best Picks of Remote Monitoring & Management (RMM) Tools for MSP
- Part 3 : Factors to Consider When Choosing a Suitable Remote Management Software for MSPs
- Part 4 : How AirDroid Business Enhances MSP Operations
- Part 5 : Conclusion
1What are the Must-Have Features for Remote Monitoring & Management (RMM) Software for MSP?
Here is a list of key features an ideal RMM software for MSP should possess for streamlined management and customer satisfaction:
1Remote Access and Control
An ideal RMM solution for MSPs provides single-click access to the client’s IT assets with additional requirements. From a single, centralized dashboard, the MSP can comprehensively monitor, control, and troubleshoot any device. For example, it enables MSPs to remotely access and edit registries and walk through the file system.
2Security
An RMM ensures stringent security for the clients’ endpoint devices by enabling malware protection, using firewalls, and remote deployment of patches for strengthening its security against cyberattacks. Moreover, the remote sessions are also protected against hijacking by using multi-tier security measures against unauthorized access and data theft.
3Reporting and Analytics
On-demand and regular report sharing is one of the key features of an RMM for MSPs. It helps analyze the discrepancies in the IT system based on the real-time data and performance history of IT assets. These reports help in decision-making for enhancing system efficiency and overcoming bottlenecks.
4Automation and Scripting
Automate processes to save time, and cost and reduce chances of error. Enhance efficiency through scripting, which helps automate repetitive and tedious tasks allowing you to focus on core issues. This scripting also significantly enhances efficiency in many different ways, e.g.
- Automating patch deployment and software updates at regular intervals provides invincible security.
- It enables MSPs to deliver quicker services and handle more workload.
- Customized scripts to perform certain time-consuming tasks at off-peak hours can avoid downtime.
5Integration
Most RMM software fully and seamlessly integrates with the existing IT systems, reducing the need for manual work and ensuring seamless operations.
6Task Management
RMM tools allow remote access to the registries, you are allowed to run command prompts remotely, open PowerShell and remotely deploy commands to perform various functions, update Windows, configure settings, access event logs, install, delete, or update apps, and much more without accessing the devices physically. This saves time, reduces costs, helps troubleshoot issues quickly, and enhances productivity.
28 Top Best Picks of Remote Monitoring & Management (RMM) Tools for MSP
Let us now have a look at some of the best RMM tools available in the market and how they compare to each other in their features and ratings.
1AirDroid Business MDM
Overview: AirDroid Business is a feature-rich, powerful remote management solution for MSPs that allows remote monitoring, managing, supporting, and troubleshooting the issues for Android and Windows devices.
Supported System: Android and Windows.
Outstanding features:
- Device Dashboard lets you see every device screen at a glance.
- Create separate device groups for different clients for ease of access.
- Manually reboot devices or set up workflows to execute automatically.
- File sharing in remote sessions.
- Remotely control attended and unattended Android devices.
- Communicate with staff in real-time with voice chat.
- Use App Management Service (AMS) to manage different apps on Android and Windows.
- Black screen mode for added privacy.
Pricing: Basic $12/device per year, Standard $22/device/year, Enterprise $31/device/year. 14 days free trial.
G2 Score: 4.9 out of 5
Suitable Enterprise: Scalable solutions for enterprises of all sizes.
Summary: We found AirDroid Business to be the all-in-one comprehensive platform for streamlining management. The real-time monitoring through a centralized dashboard was based on the minimalist approach, instead of making the interface messy with too much unnecessary detail. You can readily access the screen of each device and even set up automatic workflows to avoid delays. The connection is always stable and quick. The black screen mode is among the most awesome features when it comes to ensuring the security of the remote device. All in all, AirDroid Business easily secures the top spot in providing comprehensive remote monitoring and management services for MSPs.
2Zoho Assist
Overview: Zoho Assist is among the most preferred remote access software when it comes specifically to crafting customizable solutions to meet specific maintenance goals.
Supported System: Windows, Mac OS, Linux, Android, iOS, Chrome OS
Outstanding features:
- Analyze workplace productivity through prompt, insightful reports.
- Use an SDK for customizing and developing apps.
- Session recordings
- File transfer
- Customization and rebranding
Pricing: Standard $10, Professional $15, Enterprise $24
G2 Score: 4.6 out of 5
Suitable Enterprise: Small to medium enterprises due to its affordable solutions.
Summary: One of the strengths of Zoho Assist over other RMM tools is that it supports almost all operating systems. Moreover, it offers ease of use with its simple interface. It also has all the features an MSP might need for managing the devices remotely. However, when its connection stability and speed of connectivity are compared, we found it a bit lagging behind other solutions like AirDroid Business.
3ConnectWise Control
Overview: ConnectWise is a powerful remote management tool with a great focus on scalability, security, and automation.
Supported System: Android, Windows, macOS, Linux, Chrome OS
Outstanding features:
- Patch automation and scripting using generative AI
- Remote access and management with complete visibility of endpoints
- Impeccable security and multifactor authentication
Pricing: One: $36/month, Standard: $56/month, Premium: $66/month, Unattended: $39/month
G2 Score: 4.7 out of 5
Suitable Enterprise: Larger enterprise because of comparatively costly solutions.
Summary: One of the smartest features we observed about ConnectWise Control is that it reduces alert fatigue by the use of intelligent monitoring. You are not bothered by every other unnecessary alert while you stay focused by getting alerts only about what really matters. However, we didn’t find the interface to be as intuitive and easy-to-use as Zoho Assist and AirDroid Business. Besides, it is a costly solution for smaller businesses.
4Splashtop MSP
Overview: A reliable and cost-effective solution to provide remote access and remote task management capabilities to MSPs and help them do more in less time to reduce costs and improve efficiency.
Supported Systems: Windows, macOS, ChromeOS, Android, iOS, Linux
Outstanding Features:
- Unattended and attended remote support
- High scalability with remote access to an unlimited number of devices
- Make groups of devices to simplify management
- Custom alerts, remote Windows updates
- Remote command system
- File transfer and recording sessions
Pricing: Business Access Solo: $5/month, Business Access Pro: $8.25/month, Business Access Performance: $13, Enterprise: bespoke solutions
G2 Score: 4.8 out of 5
Suitable Enterprise: All enterprise sizes can benefit from their cost-effective and bespoke solutions
Summary: It is a great cost-effective solution and is really easy to use with a reliable connection. However, some features like multiple monitor support are available only in high-price packages.
5TeamViewer Solution
Overview: TeamViewer is a simple and yet powerful remote monitoring tool for MSPs that has a great focus on endpoint security.
Supported Systems:
- Windows
- macOS
- Linux
- ChromeOS
- Raspberry Pi
- Android
- iOS
Outstanding Features:
- Stringent multilayer security
- Remote monitoring and troubleshooting
- Unified platform with enhanced visibility of devices
- Unattended remote access
- Secure connection
Pricing: TeamViewer Premium: $42.32, TeamViewer Corporate: $82.32
G2 Score: 4.5 out of 5
Suitable Enterprise: Medium to large
Summary: TeamViewer is among the most secure remote monitoring and management solutions for MSPs. However, its price is a bit on the higher side compared to others offering similar features.
6Atera Solution
Overview: A much-needed combination of remote monitoring and management with Professional Services Automation for quick, easy, and automatic completion of time-consuming and tedious jobs.
Supported Systems: Windows, macOS, Linux
Outstanding Features:
- Quick and easy setup
- Automated patch management to save time and stay secure
- Easy scripting for enhanced customization
- Mobile app with helpdesk, billing, remote monitoring, and reporting features
Pricing: Pro: $129/month, Growth: $179/month, Power: $209/month, Enterprise: bespoke
G2 Score: 4.6 out of 5
Suitable Enterprise: For larger enterprises
Summary: Atera is an all-in-one solution with a quick learning curve providing all the required features for seamless management and monitoring of an unlimited number of devices. However, it is among the most expensive solutions in the market.
7Level RMM
Overview: An advanced remote management and monitoring solution taking pride in its speedy, secure, and proficient remote management.
Supported Systems: Windows, macOS, Linux
Outstanding Features:
- Automate repetitive tasks to save time and cost.
- Get customized alerts.
- Automate and schedule patch management and updates for impeccable security and functionality.
- Proactive monitoring
- Customized workflows.
Pricing: $2/endpoint/month starting with a minimum of $20 per month.
G2 Score: N/A
Suitable Enterprise: Small to medium
Summary: Judging on the scale of interface intuitiveness, Level arguably takes the top spot due to its ease-of-use and comprehensive dashboard with every feature at your fingertips. It is also among the cost-effective solutions in the market. However, the only limitation we could find about it was its comparatively slower, or irresponsive customer support.
8Action 1
Overview: Action 1 for MSPs allows enhanced visibility of IT assets and offers a pretty good deal of automation to make the tasks easy and speedy.
Supported Systems: macOS, Linux
Outstanding Features:
- Schedule patch deployment
- Comply with industry standards for security with stringent security protocols
- Enhanced IT assets visibility
- Get notifications about missing updates and available patches.
- Remote deployment of assets and get insights about them through customizable software asset report.
Pricing: Bespoke pricing, Free RMM services for up to 100 endpoints
G2 Score: 4.9 out of 5
Suitable Enterprise: Large enterprises
Summary: Action 1 is a security-oriented RMM solution and has a great emphasis on patch management with pretty useful tools for scheduling and automating patch deployment. However, we found it a bit lacking when it comes to offering maximum features. It does not offer complete on-premises support.
3Factors to Consider When Choosing a Suitable Remote Management Software for MSPs
While selecting an RMM solution, here are some of the necessary features you should be looking for as an MSP to enhance remote managing and customer satisfaction.
- Scalability
As you grow, your RMM should grow with you. In other words, go for a solution that can adapt to your changing needs without affecting productivity. It should be able to incorporate more endpoints and clients as the business grows. - Feature-Rich Solution
Thoroughly go through the feature set being offered by the RMM solution. You should neither pay for the features you won’t need nor miss the useful features that might actually be handy for remote monitoring. - Easy Interface
Ease-of-use should be a priority while hunting for an RMM. Avoid complex solutions with learning curves. This is especially true when the technicians aren’t very well-versed with highly complex interfaces. - Automation and Scripting
Automation and customizable scripting are among the most sought-after solutions in today’s RMM solutions. They help MSPs better manage client’s IT assets and accomplish more by doing less. Updates, backups, and patch deployment, etc., are done automatically or according to a set schedule, allowing MSPs to focus on troubleshooting.
4How AirDroid Business Enhances MSP Operations
AirDroid Business is among the top remote monitoring and management solutions helping MSPs juggle seamlessly among various tasks while increasing customer satisfaction by reducing downtime and improving productivity. Here’s how it helps:
- Seamless Integration with Existing Systems
AirDroid Business seamlessly integrates with existing systems of the client. Its deployed agents automatically scan the system and enable real-time monitoring without disrupting the normal functioning of the system. These agents are compatible with a wide range of systems. - Enhanced Security and Compliance
With its multilayer security and features like black screen mode, blacklisting apps, and restricting installations, AirDroid Business ensures highly impeccable security. It helps prohibit unauthorized access and also ensures data protection through regular patch management and scheduled backups. - Customizable Solutions for Diverse Needs
Leverage customizable scripting to enable need-based solutions for your client’s specific needs. Custom alerts and workflows based on your needs along with custom alerts for the metrics that matter the most allow you to monitor and manage according to your preferences.
5Conclusion
With increasingly challenging security and monitoring requirements of the clients using diverse IT assets, Remote Monitoring and Management (RMM) solutions have become indispensable for MSPs. They help enhance security, streamline management, and enhance customer satisfaction by reducing downtime due to proactive management.
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