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AirDroid Remote Support

● Remote control and management of unattended devices

● On-screen tutorials for remote customers and employees

● Real-time screen sharing & voice chat

● Troubleshooting hardware issues with remote AR camera

● Sending messages, manual guides or screenshots


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How to Use Quick Assist to Help Others

Follow these steps to use the Windows Quick Assist to ask someone for help with computer problem or to help someone solve problem.
Step 1

Open the Windows start menu and type "Quick Assist" into the search box. Click on the "Quick Assist" app. Or you can use the shortcut "Win + Ctrl + Q" to open the app.

open Quick Assist
Step 2

Suppose you will help others, click "Help someone" under "Get help."

Quick Assist Help someone
Step 3

Sign in with your Email or phone number and password.

sign in Microsoft
Step 4

After signing in, you will be given a security code.

Security code
Step 5

In the computer that needs help, run Quick Assist, and fill in the Security code under "Get help."

fill in Security code
Step 6

Wait for the connection and click "Allow" to share the screen on the computer that needs help. With permission, you can see the computer screen of the person who needs help.

Allow Screen Sharing
Step 7

When you help others, you can use the laser pointer, annotations, and other tools in "Quick Assist" to better assist. Or you can select "Request control" to request full control of someone else's computer.

Request control
Step 8

When you have finished helping them, select "Leave".

Leave Quick Assist

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