How to Fix AnyDesk Black Screen Error - 6 Solutions
In recent years, more and more users have discovered the convenience of remote desktop applications. With a tool like AnyDesk, you can quickly connect to your devices remotely with just a few clicks and complete your tasks from anywhere in the world.
However, even the most reliable software can encounter issues, and one of the most common problems is the AnyDesk black screen. This issue can be incredibly frustrating since it prevents you from seeing the remote screen. In this article, we will try to find the reasons for the AnyDesk black screen on remote connections and suggest some possible fixes.
- Part 1: Why Is AnyDesk Showing a Black Screen?
- Part 2: How to Fix AnyDesk Black Screen Error
- Fix 1: Update Display Drivers
- Fix 2: Disable Power-Saving Features
- Fix 3: Disable Security Software Temporarily
- Fix 4: Disable Hardware Acceleration
- Fix 5: Check Your Network Connection
- Fix 6: Reinstall AnyDesk
- Part 3: Better Alternative to AnyDesk
Part 1. Why Is AnyDesk Showing a Black Screen?
To understand which is the right fit for your case, it is important to first identify the possible causes for the AnyDesk black screen error. This issue might occur during a session, or even immediately after connecting to a remote computer, thus preventing you from viewing the remote screen.
The most significant reasons why you might encounter the AnyDesk black screen on remote are the following:
- Driver Issues: This issue might be caused by the display drivers on either the host or client device. For instance, the drivers might be outdated, which can result in the remote screen not rendering properly.
- Power Settings: This is a cause that might stem from the remote computer. In more detail, the power settings might cause the screen to go black before or even during a remote session.
- Antivirus Software Interference: In some cases, your antivirus software might flag the remote connection as suspicious, thus preventing it from working correctly.
- Hardware Acceleration: AnyDesk uses hardware acceleration to improve its performance. Even though this feature improves user experience for many, in some cases, it might cause issues with screen rendering.
- Network Issues: AnyDesk relies on a stable Internet connection. For this reason, a poor or unstable connection can also lead to a black screen.
Part 2. How to Fix AnyDesk Black Screen Error
Understanding all of the above potential causes of the AnyDesk black screen error is a decisive step in finding the right solution. In this section, we will take a look at some of the most effective fixes.
Fix 1: Update Display Drivers
First of all, you need to check whether there are any updates available for your display drivers on both local and remote devices. Here is how to do that:
- Step 1.Right-clicking on the Home button, and click Device Manager.
- Step 2.Find Display adapters and click the arrow in front of it to expand it.
- Step 3.Right-click on the driver and click the Update driver option.
- Step 4.Choose Search automatically for updated driver software and follow the instructions to install any available updates.
Fix 2: Disable Power-Saving Features
If the remote machine has been idle, then it is very common to get the AnyDesk black screen on remote connections. In this case, you need to change the power settings on the remote computer.
Here are the steps to do that:
- Step 1.Go to Settings > System > Power & Sleep.
- Step 2.Under the Screen section, select Never on both On battery power, turn off after and When plugged in, turn off after. Under the Sleep section, select Never on both On battery power, PC goes to sleep after and When plugged in, PC goes to sleep after.
Fix 3: Disable Security Software Temporarily
Sometimes, your antivirus or firewall might block parts of AnyDesk, causing the black screen error. In this case, you can check your software's settings to see if you have the necessary permissions.
Here is how to do that in Windows Defender Firewall:
- Step 1.Go to Control Panel > Windows Defender Firewall.
- Step 2.Click the Allow an app or feature through Windows Defender Firewall from the sidebar.
- Step 3.Find anydesk.exe from the list. If no box is checked, click the Change settings button.
- Step 4.Check both the Private and Public boxes. Click OK to confirm the changes.
Fix 4: Disable Hardware Acceleration
Another possible solution is to disable hardware acceleration. This feature is supposed to improve your remote experience with AnyDesk, even though it might also cause this frustrating issue.
Here is how to disable this setting in AnyDesk:
- Step 1.Launch AnyDesk and go to Settings.
- Step 2.Go under the Session section on the sidebar, and click Display.
- Step 3.Check the Balanced option under the Quality section. Then go to the Hardware Acceleration section and select the Disable option.
- Step 4.Restart AnyDesk and attempt to connect to the remote device again.
Fix 5: Check Your Network Connection
Because the remote connection is established through the internet, it is important that you have a stable and fast connection. If you suspect network issues, try the following:
- Use an ethernet cable for a wired connection instead of Wi-Fi, which might improve stability.
- Restart your router and reconnect to the network.
- Use a different network to see if the problem persists.
Fix 6: Reinstall AnyDesk
If none of the above solutions work, then your final option is to reinstall AnyDesk. Here is what you need to do:
- Step 1.Uninstall AnyDesk from both the local and remote machines via the Control Panel.
- Step 2.Download the latest version of AnyDesk from the official website.
- Step 3.Follow the installation process and check if the black screen error is resolved.
Part 3. Better Alternative to AnyDesk
While AnyDesk is a popular tool for remote management and access, it might show some errors like the AnyDesk black screen. If you don't know what to do, then we recommend that you use a reliable alternative, such as AirDroid Remote Support.
AirDroid Remote Support is a powerful and user-friendly remote support tool with a rich set of features. This way it offers you one of the most hassle-free and convenient remote access experiences that is perfect for your personal and professional needs. What makes AirDroid Remote Support stand out are the following features:
Other Key Features of AirDroid Remote Support
- Real-Time Quick Connection: AirDroid Remote Support allows you to connect to your remote devices quickly and easily.
- Scalability: You don’t have any limitation on the number of devices that you can add as the platform can grow along with your growing needs.
- Always-On Unattended Remote Access: You can easily set up unattended devices so that you can access them from anywhere.
- Enhanced Security and Features: All sessions on AirDroid Remote Support are secured by AES-256-bit encryption and TLS 1.2, while the platform has also integrated two-factor authentication and conditional access.
Wrapping Up
The AnyDesk black screen error can be the cause of major frustration when you are trying to establish a remote connection. Try all of the fixes that we have explained in this article to find the right solution for you. However, if you’re looking for a more reliable and feature-rich alternative, AirDroid Remote Support is the answer. With its quick connection capabilities and advanced features, it offers you everything you might need from a remote support tool. Try AirDroid Remote Support today to experience an effortless remote connection.
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