Real-time AR Remote Support | AirDroid Remote Support for Business

Remote Visual Assistance for Error-free Work Instructions

Assist field staff or customers in remotely performing complex tasks through innovative “see-what-I-see” technology.

Remote Repair Guidance

Experts use AR cameras for remote diagnostics, providing real-time support through video and annotations to quickly resolve technical issues and minimize downtime.

AR-assisted Assembly Guidance

By overlaying 3D markers and animations onto real equipment, frontline workers receive clear, intuitive instructions for part assembly. This enhances understanding, ensures accurate installation, and provides real-time feedback on critical actions.

Remote Training and Guidance

Assist AR enhances learning with interactive, step-by-step visual guidance and voice prompts, streamlining knowledge transfer and accelerating the development of new employees into skilled, efficient workers.

Empowering the Team and Enhancing Customer Satisfaction

Increased Efficiency

AR reduces the need for travel and in-person supervision, speeding up repairs, troubleshooting, and decision-making processes.

Cost-Effective

Eliminates the need for sending specialists to remote locations, reducing travel and operational costs.

Improved Accuracy

Step-by-step visual instructions and real-time feedback help prevent mistakes and ensure accuracy during repairs or maintenance.

Enhance collaboration

Remote teams can work together seamlessly, sharing visual information and instructions for more effective communication.

Across Multiple Industries

Field service technicians use AirDroid AR remote assistance to handle maintenance, repairs, and equipment installation in remote or difficult-to-reach locations. Senior technicians or experts can guide less-experienced field workers by providing real-time visual instructions, using AR markers to indicate exactly where components need to be installed or adjusted. This reduces errors, ensures that work is completed correctly the first time, and shortens the time needed to complete tasks.

Field Services

In manufacturing and engineering environments, AirDroid AR remote assistance helps workers handle complex machinery setup, diagnostics, and repairs. Experts can guide on-site staff through intricate procedures using visual aids, ensuring that every component is correctly installed or serviced. AR makes it easier to perform inspections, troubleshoot equipment malfunctions, and optimize the maintenance process. This remote support drastically reduces production downtime, enhancing operational efficiency.

Manufacturing

AirDroid AR remote assistance is a valuable tool for training and education, especially for hands-on learning experiences. Trainers can provide real-time feedback and guidance during complex tasks, such as assembling a machine or setting up equipment. AR overlays allow instructors to place visual cues directly on a trainee’s workspace, enhancing comprehension and minimizing the learning curve. This interactive, immersive training method is especially useful in technical fields or vocational education.

Education and Training

How AR Remote Assistance Works

Available on Android and iOS, this tool enhances remote assistance by offering visual instructions, improving efficiency, and providing real-time guidance. Learn more about with video guide.

Connect

Both the supporter and supportee must connect via AirDroid Remote Support and click on the “AR Camera” button.

Activate

The supportee will need to grant permission to activate the AR camera by clicking “Enable” and “Continue” (for Android, ARCore must be installed).

Guidance

The supporter taps the screen to place 3D arrows on objects, guiding the supportee through the AR camera interface.

Expert Guidance, Anytime, Anywhere—Powered by AR Assistance

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