Fix AnyDesk Not Working: Enhance Your Experience!

In this comprehensive guide, we address common "AnyDesk not working" issues and provide solutions and tips for effectively resolving them. If you're facing problems with AnyDesk not working, such as connection issues, mouse or keyboard problems, or Wake on LAN errors, you'll find solutions to each specific situation. Whether you're a novice or an experienced user, we've got you covered.

AnyDesk Connection Problem

When using AnyDesk, encountering connection problems can be frustrating. To help you get to the root of the issue and establish a stable connection, let's delve into the common reasons behind AnyDesk connection problems and explore the solutions that can rectify them.

If the AnyDesk interface shows a clear error code, please refer to the error message on the AnyDesk official website and follow the instructions to solve the problem. If you can't find the solution on the official website or it is not the error code mentioned on the official website, you can try the solution provided by us.

Reasons and Solutions for AnyDesk Connection Problem

Network Problems

A reliable internet connection is essential for AnyDesk to function correctly. If your network is unstable or experiencing disruptions, it can lead to connection issues. To resolve AnyDesk connectivity issues caused by this reason, you can refer to our solution below.

Solution 1: Restart Your Computer or Network Router

Restarting your computer usually refreshes your network settings and resolves most minor connectivity issues. You can also check to see if your network router settings are correct and restart for a better network.

Solution 2: Disable IPv6

One reason for network problems may be the potential conflicts associated with IPv6, and you can disable IPv6 on your computer. This ensures that your system relies on IPv4, which may be more compatible with AnyDesk and other applications.

Step 1: Click on the Windows Start button and select the "Settings" > "Network & Internet."

Step 2: Find the "Change adapter options" link under the "Advanced network settings." Click on it.

Step 3: You'll see a list of network connections. Right-click on the one you're currently using and select "Properties".

Step 4: Look for "Internet Protocol Version 6 (TCP/IPv6)" and uncheck the box next to it.

Step 5: Click "OK" to save the changes and close all the windows.

Firewall Misconfiguration

Firewalls play a crucial role in network security. However, misconfigured firewalls can block AnyDesk's communication, causing connection problems. To resolve AnyDesk connectivity issues caused by this reason, you can refer to our solution below.

Solution 1: Allow AnyDesk through Windows Defender Firewall

Step 1: Open the Windows Control Panel and navigate to "System and Security." Click on "Windows Defender Firewall."

Step 2: In the left pane, select "Allow an app or feature through Windows Defender Firewall."

Step 3: Click "Change settings" and locate "AnyDesk" in the list of apps. Make sure both "Private" and "Public" options are checked.

Solution 2: Third-Party Antivirus Software Sets AnyDesk as an Exception

Third-party antivirus software is designed to protect your computer from potentially harmful applications, including applications that access the Internet. It may block AnyDesk's network connection unintentionally.

Step 1: Within the antivirus software, look for settings, preferences, or options.

Step 2: Find the section related to the firewall or network settings. Look for an option to "add exceptions or exclusions".

Step 3: You should see a list of programs or applications installed on your computer. Search for AnyDesk and select it.

Step 4: If AnyDesk is not in the list, you might need to manually add it. Look for an option like "Browse" or "Add an application." You will then need to navigate to the location where AnyDesk is installed on your computer.

Step 5: After selecting AnyDesk, you'll typically be prompted to set permissions for it. Ensure that you allow both incoming and outgoing network connections.

Step 6: Once you've configured the exception for AnyDesk, save your changes.

AnyDesk Installation Corruption

Sometimes, the AnyDesk application itself can become corrupted during installation. This corruption can lead to connection issues. To resolve AnyDesk connectivity issues caused by this reason, you can refer to our solution below.

Solution: Reinstall AnyDesk

Please try uninstalling and reinstalling AnyDesk software. Since the previous installation package was corrupted during the installation process, you need to clean up the corrupted files and re-download and reinstall to replace the corrupted files with new, error-free files.

Hardware Incompatibility

AnyDesk may face compatibility issues with certain hardware configurations, resulting in connection problems. This is particularly relevant if you're dealing with older or non-standard hardware. To resolve AnyDesk connectivity issues caused by this reason, you can refer to our solution below.

Solution 1: Update Anydesk to Latest Version

Updating AnyDesk to the latest version may resolve connection issues. This is because software updates usually include bug fixes that can ensure a smoother network connection.

You can also enable automatic updates, which will greatly increase efficiency. Go to "Settings" > "Security" > "Update." Click "Enable Auto-Update - Main Channel."

Solution 2: Update Windows system

The operating system of your computer can also affect network problems. You can keep your Windows system up to date to ensure that your computer is compatible with the latest AnyDesk.

Solution 3: Running AnyDesk in a Clean Boot State

"Clean boot" starts Windows by launching a minimal set of drivers and startup programs to determine if background programs are interfering with games or programs. Performing a clean boot in Windows allows you to troubleshoot software conflicts. Below we’ll explain how to perform a clean boot in Windows.

Step 1: Sign in to the computer as an administrator.

Step 2: In the Search box on the taskbar, type "msconfig" and select "System Configuration" from the list of results.

Step 3: On the Services tab of "System Configuration", select "Hide all Microsoft services", and then select "Disable all". Select "Apply".

Step 4: On the Startup tab of "System Configuration", select "Open Task Manager."

Step 5: On the Startup tab in Task Manager, for each Enabled startup item, select the item and then select "Disable."

Step 6: Close Task Manager.On the Startup tab of System Configuration, select "OK." When you restart the computer, it's in a clean boot environment. Follow troubleshooting steps to install, uninstall, or run your application.

AnyDesk Server Issues

Occasionally, AnyDesk's servers can experience problems, affecting your ability to connect. These issues are typically beyond your control but can disrupt your AnyDesk experience. You can login to AnyDesk website to check AnyDesk server status: https://status.anydesk.com/.

Additional Solutions

If the above solutions don't resolve your AnyDesk connection problems, consider these additional options:

Disable "Allow direct connections":

Go to "Settings" > "Connection" > "General" on both computers and disable "Allow direct connections."

Add "/np" at the End of the AnyDesk-ID:

When connecting, append "/np" to the AnyDesk-ID (e.g., "123456789/np" or "test@ad/np") to troubleshoot further.

By addressing these potential issues and following the recommended solutions, you can significantly enhance your AnyDesk connection reliability and enjoy a smoother remote experience.

AnyDesk Mouse Not Working

The inability to control the mouse remotely through AnyDesk can be a hindrance when you require precise and efficient interaction with a remote desktop. In this section, we will examine the common reasons behind AnyDesk mouse issues and provide solutions to help you regain control.

Solutions to Resolve AnyDesk Mouse Problems

Here are solutions to address the common AnyDesk mouse problems:

Solution 1: Correctly Synchronize the Date and Time on Windows

Since the data and time of AnyDesk's connected devices are based on different geographic locations, the Internet may not work properly if the date and time of the devices are not synchronized with the actual date and time in that area. So you must set the correct date and time on both devices to ensure a flawless connection. Below we introduce how to synchronize date and time on Windows.

Step 1: Go to "Settings" > "Time & Language" > "Date & time" in your Windows PC

Step 2: Check that the information in the "Time Zone" is correct. Or select the correct time zone from the drop-down menu. If the drop-down box is gray, you may need to disable "Set time zone automatically".

Step 3: Also enable "Set time automatically" and "Set time zone automatically."

Step 4: Finally, click "Sync now" to ensure Windows pulls the correct time from the time server.

Solution 2: Enable Related Options

Sometimes, the mouse cursor may not sync correctly with the remote desktop, leading to erratic or unresponsive behavior. On the remote side, ensure that the setting to allow "Control my device's keyboard and mouse" is enabled. This permission is crucial for effective mouse control.

Solution 3: Run AnyDesk as Administrator on the Remote Side

Limited permissions on the remote side can affect mouse control. You may not have the necessary access to control the mouse. Grant elevated privileges to AnyDesk by running it as an administrator on the remote computer. This can resolve mouse control issues caused by permission limitations.

By implementing these solutions, you can overcome mouse-related problems when using AnyDesk for remote desktop control. These steps should help you regain seamless and precise control over the mouse, enhancing your remote experience.

AnyDesk Keyboard Not Working

A non-responsive keyboard when using AnyDesk can impede your ability to effectively control a remote desktop. This section will explore the common reasons behind keyboard issues in AnyDesk and provide solutions to help you resolve them.

Solutions for AnyDesk Keyboard Problems

Here are solutions to address the common AnyDesk keyboard problems:

Solution 1: Allow Keyboard Access in AnyDesk Settings

Incorrect settings in the Security tab of AnyDesk may prevent keyboard access. Ensure that the settings on the remote side grant access to the keyboard for remote control. Check the AnyDesk settings to enable these options.

In the Security tab of AnyDesk, ensure that "Control my device's keyboard and mouse," "Access my device's clipboard," and "Access my device's clipboard to transfer files" are all enabled to allow full keyboard functionality.

Solution 2: Meet AnyDesk Minimum System Requirements

Your system may not meet the minimum requirements for keyboard functionality in AnyDesk. Verify that your system meets the minimum requirements for keyboard functionality as specified in the AnyDesk minimum requirements.

You can check the minimum system requirements on AnyDesk's website: https://support.anydesk.com/knowledge/minimum-requirements

Solution 3: Request Elevation

In certain cases, keyboard functionality requires elevated privileges. If these permissions are not granted, the keyboard may not work as expected. If keyboard access is denied due to permission issues, request elevation from the remote user or administrator to gain access to the keyboard.

Click "Request elevation" in the Action menu will prompt the remote user in front of the remote device to accept the elevation.

By implementing these solutions, you can troubleshoot and resolve keyboard-related problems encountered when using AnyDesk. These steps should enable you to regain full keyboard control during your remote desktop sessions, enhancing your productivity and experience.

AnyDesk Wake on LAN Not Working

The Wake on LAN (WoL) feature is a convenient tool for remotely powering up a computer. If you're experiencing issues with Wake on LAN functionality in AnyDesk, this section will explore the common reasons behind these failures and provide effective solutions to help you enable WoL successfully.

Solutions to Enable AnyDesk Wake on LAN

Here are solutions to address the common AnyDesk Wake on LAN problems:

Solution 1: Enabling Wake on LAN in AnyDesk Client Settings

Incorrect Wake on LAN settings on the target computer can prevent WoL from working correctly. In the AnyDesk client settings, ensure that WoL is correctly configured. You may need to specify the target computer's MAC address for Wake on LAN to work.

Go to "Global Settings" > "Wake-On-LAN" > Click "Enabled."

Solution 2: Enable Wake on LAN in BIOS/UEFI Setup

WoL must be enabled in the computer's BIOS or UEFI settings for it to function. Disabled or incorrect settings can lead to failures. Access the BIOS or UEFI settings on the target computer and enable Wake on LAN. Ensure that the correct settings are applied to allow WoL functionality.

To enable WOL in BIOS settings:

Step 1: Turn on the computer and press "ESC", "F1", "F2", "F8", or "F10" during the initial startup process. Depending on the BIOS manufacturer, you will see a menu.

Step 2: Go to the "Power" tab and enable "Wake Up On LAN."

Step 3: Save and exit the BIOS setup.

By following these solutions, you can troubleshoot and resolve Wake on LAN issues in AnyDesk. These steps should help you successfully enable the WoL feature, allowing you to remotely power up your computer with ease.

AnyDesk Unattended Access Not Working

Unattended access in AnyDesk allows you to control a remote computer even when no one is present on the other end. If you're experiencing problems with unattended access, this section will help you understand common issues and provide solutions to ensure its seamless operation.

Solutions to Ensure AnyDesk Unattended Access

Here are solutions to address common issues related to AnyDesk's unattended access:

Solution 1: Enable Unattended Access in the Remote Side

Incorrect or incomplete setup of unattended access can result in it not working as expected. The remote user must grant you unattended access permission. Ensure this feature is enabled on the remote computer.

Step 1: Go to "Settings" > "Security" > Click "Unlock Security Settings."

Step 2: In the "Permission Profile", check "Unattended Access" and set a password for the device.

Solution 2: Whitelist Your Computer on the Remote Side

The remote user might not have granted you unattended access permissions, or your computer might not be whitelisted, preventing unattended access. If the remote user has a whitelist set up, ensure that your computer is added to it to allow unattended access. If your computer is blacklisted on the remote end, remove it from the list.

Go to "Global Settings" > "Security" > "Access Control List." Make sure your device is not restricted in the list.

Solution 3: Edit AnyDesk's System.conf File (for Linux)

In some cases, on Linux systems, editing the system.conf file can help resolve unattended access issues. Make necessary changes if required.

Step 1: Edit the AnyDesk system.conf file using the following command: sudo vi /etc/anydesk/system.conf

Step 2: Changes the value of the parameter from 0 to 1: ad.security.interactive_access=1

Step 3: Start AnyDesk with an unprivileged user. Then enable unattended access and set a password as in Solution 1.

By following these solutions, you can address common unattended access issues in AnyDesk and ensure that you can remotely control the computer even when no one is physically present on the other end. This enhances your flexibility and productivity in remote access scenarios.

AnyDesk Audio Not Working

The absence of audio during remote desktop sessions can be frustrating when you need to communicate or collaborate effectively. In this section, we will explore the common reasons behind audio issues in AnyDesk and provide solutions to rectify these problems.

Solutions to Fix AnyDesk Audio Problems

Here are solutions to address common AnyDesk audio issues:

Solution 1: Enable Related Options

Incorrect audio input/output settings on the local or remote side can lead to audio problems. In the AnyDesk client settings, ensure that the option to transfer audio input is enabled. This allows audio to be transmitted between the local and remote computers.

Go to "Settings" > "Audio" > "Transmission". Check "Transmit audio output of this desk."

Solution 2: Set Up to Allow Other Users to Hear Your Computer's Sound Output

Check the audio settings on both the local and remote computers to ensure that other users can hear the sound output. Adjust the audio settings as necessary.

Go to "Settings" > "Security" > check "Hear my device's sound output."

By implementing these solutions, you can troubleshoot and resolve audio-related problems when using AnyDesk. These steps should help you reestablish audio functionality, allowing for effective communication and collaboration during remote desktop sessions.

Use Reliable AnyDesk Alternatives to Minimize Software Not Working Errors

While AnyDesk is a popular choice for remote access, it's essential to be aware of alternative solutions that may better suit your specific needs. In this section, we'll introduce an alternative, AirDroid Remote Support, and recommend its features and capabilities for a comprehensive remote support experience.

AirDroid Remote Support is a multi-functional remote support software better suited for mobile devices, offering a variety of features to enhance your remote assistance and management capabilities. It provides seamless and secure access to remote mobile devices, making it an excellent choice for various use cases.

By exploring alternatives like AirDroid Remote Support, you can discover remote solutions that may better align with your requirements and preferences, enhancing your remote support experience.

Conclusion

In this guide, we've tackled a spectrum of "AnyDesk not working" issues with practical solutions. Yet, it's vital to explore alternatives like AirDroid Remote Support for a tailored experience. Whether you stick with AnyDesk or embrace new solutions, adaptability is key in the ever-evolving realm of remote access. By doing so, you ensure a seamless, secure, and productive remote experience.