Augmented Reality (AR) Remote Assistance: The Ultimate Guide for You

Questions of human realities are quite daunting. Are humans a simulation in a game? Are we aliens who invaded another planet? But if you put these questions aside, you will find that man has the utmost control over his reality. Technology has made that possible in so many ways. However, only a few people can imagine the reach of technology on human reality. One such technology is Augmented Reality (AR). To most people, it is just a term to define visual technology. But it is more than that.

AR is a computer-generated (virtual) technology for controlling your immediate environment. A sister term called Virtual Reality (VR) is closely related to this virtual technology. But unlike AR, VR changes your immediate environment entirely differently. In this article, we have unpacked these technologies. Importantly, you will find applicable AR models for your personal and business assistance. Then, you will find the benefits and features of AR remote assistance.

What Is Augmented Reality?

AR technology allows you to insert text, images, videos, or 3D objects into your environment. Think of it as a sci-fi movie scene with tabs flying in the room or space. You could also think of it as your PC or phone home screen outside your computer or phone. To put this technology in perspective, let's see how VR functions. Instead of using your present location, VR recreates where you are to a different place.

You might be in your office, and VR technology will put you in your bedroom across town. It is also applicable if you are out shopping for an apartment complex. You can tour 50 rooms in less than 10 minutes while still in the lobby of your real estate agent. The apartment you are touring could even be in another country. To achieve this, VR has to take over all your vision and enough senses of your body. In comparison, AR does not utilize such visual emersion.

If you wonder where the recently showcased Apple Vision Pro fits in, there is none. The technology belongs to the Mixed Reality (MR or XR). This technology combines VR and AR. Hence, you can travel in time and space (VR) but still fully engage with activities in your present location. Since AR is our main focus, you can view it as an extension of your devices and their digital components. Hence, features on your computer or mobile devices can be accessible outside the gadget.

What Is Remote Assistance through Augmented Reality?

You know how you can meet with anyone from anywhere worldwide via voice or video call, right? Yes, but it also interrupts whatever you are doing depending on the gadget(s) you are using. This is where AR remote support comes in. Remote assistance AR overlays virtual features on the user's immediate environment for enhanced communication.

In other words, it combines AR technology and communication tools used for remote assistance. For instance, you can extend your phone or computer while on a call without interrupting everything else you are doing. Hence, AR remote assistance software can help you extend your device's interface to the space around you.

How Can AR Remote Assistance Be Used in Business

Augmented Reality based remote assistance is used for visual guides. In this section, we further consider the implementation of this technology.

Troubleshooting, Technical Support, or Collaboration

Users can troubleshoot a device by getting technical support. They can get this technical support using an AR remote assistance app. These collaborations can happen in two main ways shown below.

a. Connecting Frontline Workers to Technicians

AR remote assistance is used to provide immediate expert support for on-site workers. These frontline workers may need to help troubleshoot a device or resolve a complex problem. Therefore, they can get help for the problem in real-time regardless of the geographical distance from an expert.

b. Connecting Customer to Tech Support

AR remote assistance can troubleshoot a customer's device in real-time. When facing technical difficulties, AR can be used to connect to the contact center or tech support. Visually demonstrating the expected action to the customer encourages the comprehension and execution of instructions.

Training and Delicate Interventions

Another important visual guide solution that augmented reality assistance proffers is virtual training. Businesses can save cost, effort, time, and other logistics resources for facilitating teaching by using AR remote assistance. Also, delicate interventions are best handled virtually with AR remote assistance.

Is AR-Based Remote Assistance Helpful for My Industry?

AR-based remote assistance is helpful for several industries. In this section, we will be considering some of its specific industry applications.

Manufacturing Industry: This industry (and the health industry) is where technical experts often provide on-site workers with technical support. Manufacturing companies employing this technology have witnessed a dramatic surge in their performance.

Finance Industry: Many people have arithmophobia (fear of numbers). Hence, the financial industry uses AR remote assistance to help customers resolve their bills and tax issues. This technology is used in other closely related industries like real estate.

Communication Industry: The telecommunication industry is populated with gadgets and connections. While a less technical user might be unable to make the right connections, they can use AR to get better remote support.

Benefits of Using AR Remote Assistance

AR remote assistance is of significant advantage to end users and businesses. In this section, we consider these benefits under two categories.

How to Choose a Right AR Remote Assistance Software

You do not need special hardware to access AR remote assistance. However, having the right software to ensure that devices such as your phone and computer perform well as AR-based remote support would be best. Hence, some of the features you need to consider when choosing software are mentioned below.

Features: The most important feature of most AR remote assistance software is that the connection is fast and stable. It should have screen-sharing and voice chat. These features are available on AirDroid Remote Support.

Compatibility: When picking an AR remote assistance software, you must ensure that it is compatible with your device's Operating System (OS). Without the compatibility, it will not work for the device. For instance, AirDroid Remote Support can be used to control Android devices.

Integration: The ability of the software to integrate seamlessly with your environment is essential. The camera strength of your device is also important. However, the AR remote assistance app must be able to identify accurately 3D objects around you. It must be able to differentiate these objects from virtual objects.

Security & Privacy Concerns: You must ensure your details are not being stored or shared without your consent. Likewise, undesired third parties should be unable to bridge your connection and interrupt your communication on their service. Aside from being trusted by millions of customers, AirDroid Remote Support has an end-to-end encrypted connection.

Cost of Implementation: While you do not need special hardware for AR remote assistance, some require you to get it. But it is best to avoid these options if there are no extra benefits. Hence, you can use software like AirDroid Remote Support that proffers tool suite to maximize your device features like cameras, mics, etc.

Customer Service: It is key to choosing an AR-based assistance app if there is enough guidance for the software. In addition, there should be experts providing nice customer service support for the users.

Word at End

Augmented Reality is a growing technology with so much potential. One of its potentials is establishing hitch-free collaborations and communication. Hence, several industries have been able to employ it either during training, field execution, or for customer technical support.

Because of its impeccable communication potential, you must be careful about what AR remote assistance software you choose. Hence, recommend AirDroid Remote Support. Our app recommendation ticks all the boxes that should be considered when selecting your AR remote assistance app.