Splashtop vs LogMeIn: Which One Is Better?
Remote access and support solutions are essential tools for businesses and individuals who need to access or manage computers and devices from anywhere. They enable users to work remotely, provide technical assistance, monitor and manage IT systems, and more. However, not all remote access and support solutions are created equal. There are many factors to consider when choosing the best solution for your needs, such as compatibility, features, security, pricing, interface, and customer support.
In this article, we will compare two of the most popular remote access and support solutions in the market: Splashtop and LogMeIn. By the end of this article, you will better understand the differences and similarities between Splashtop and LogMeIn and decide which solution best suits your needs.
Part 1: Overview of Splashtop and LogMeIn
Before making a comparison, let's briefly look at Splashtop and LogMeIn and explore their security and customer support.
About Splashtop
Splashtop is a software company that provides remote access and support solutions for various purposes and audiences. Splashtop allows users to connect to and control computers and devices from another location, using the internet or a local network. Splashtop has over 30 million users, including individuals, businesses, schools, and MSPs. Splashtop offers three main products: Splashtop Business Access, Splashtop SOS and Splashtop Remote Support.
Security of Splashtop
Splashtop places a paramount emphasis on security. Utilizing TLS and 256-bit AES encryption, data transmission remains highly secure. Multi-level password protection and device authentication further bolster the overall security framework, ensuring that remote access is convenient and robustly safeguarded.
Customer Support of Splashtop
Splashtop is committed to providing stellar customer support. With a dedicated support team and resources such as FAQs, tutorials, and forums, users can access assistance promptly. This commitment to customer satisfaction contributes to the overall positive experience of Splashtop users.
About LogMeIn
LogMeIn is a pioneer and leader of remote access and support solutions, founded in 2003. LogMeIn has over 15 million users, including individuals, businesses, and enterprises. LogMeIn offers three main products: LogMeIn Pro, LogMeIn Rescue and LogMeIn Central.
Security of LogMeIn
LogMeIn places a premium on security, implementing robust measures to safeguard remote connections. The use of end-to-end encryption ensures that data transmitted during remote sessions remains secure.
Customer Support of LogMeIn
Committed to user satisfaction, LogMeIn offers extensive customer support resources. Users can access documentation, tutorials, and a responsive support team, ensuring that assistance is readily available.
Part 2: Comparison of Splashtop and LogMeIn
Through the previous section, we learned some similarities between Splashtop and LogMeIn's products. Splashtop Business Access and LogMeIn Pro are both for remote access to computers for teams; Splashtop SOS and LogMeIn Rescue are both for attended and unattended remote support; and Splashtop Remote Support and LogMeIn Central are both for remote monitoring and management of MSPs. Next, we'll compare them separately.
Splashtop Business Access vs LogMeIn Pro
Splashtop Business Access and LogMeIn Pro are designed for teams needing to access their computers remotely from any device. They have similar features but also some differences in compatibility, pricing, interface, and user reviews.
Compatibility Comparison
Splashtop Business Access and LogMeIn Pro support Windows, Mac, iOS, Android, and Chrome devices. However, Splashtop Business Access supports Linux and virtual desktops through VMware, Windows, and Azure. LogMeIn Pro does not support Linux or virtual desktops.
Feature Comparison
The table below shows the feature comparison of Splashtop Business Access and LogMeIn Pro:
Feature | Splashtop Business Access | LogMeIn Pro |
Cross-Platform Access | ✔ | ✔ |
Mobile Device Access | ✔ | ✔ |
User Management | ✔ | ✔ |
Chat | ✔ | ❌ |
File Transfer | ✔ | ✔ |
Group View | ✔ | ❌ |
Multi-Monitor Support | ✔ | ✔ |
Record Remote Sessions | ✔ | ❌ |
Remote Print | ✔ | ✔ |
Remote Wake | ✔ | ❌ |
As you can see, Splashtop Business Access will have more features than LogMeIn Pro. An important feature only available in Splashtop Business Access is the Record Remote Sessions, which allows users to record and save remote sessions for future reference or auditing purposes.
Pricing Comparison
Splashtop Business Access has pricing that is more affordable than LogMeIn Pro. Splashtop Business Access offers three plans: Solo, Pro and Performance. The Solo plan costs $5 per month per user and allows access to up to two computers. The Pro plan costs $8.25 per month per user and provides access to up to 10 computers. The Performance plan costs $13 per user per month. It is ideal for media and entertainment professionals using more advanced remote features such as Remote Wakeup and Reboot.
LogMeIn Pro has three plans: Individual, Power Users, and Small Business. The Individual plan costs $30 per month per user and allows access to up to two computers. The Power Users plan costs $70 per month per user and provides access to up to five computers. The Small Business plan costs $129 per month per user and allows access to up to 10 computers. All plans include 1 TB of cloud storage and LastPass Premium, additional perks that Splashtop Business Access does not offer.
Interface Comparison
Splashtop Business Access has a simple and intuitive interface, allowing users to access and manage their remote computers effortlessly. Users can view their computers in a list or a grid and group them by categories. Users can customize their settings, such as resolution, sound, keyboard, and security.
LogMeIn Pro has a more complex and cluttered interface that may require some user learning curve. Users can access their remote computers through a web browser or a desktop app, but the app has more features and options than the web version. Users can also access their cloud storage and password manager through the app.
User Reviews
According to the user reviews on [Capterra], Splashtop Business Access has an average rating of 4.8 out of 5, while LogMeIn Pro has an average rating of 4.3 out of 5. Some of the pros and cons of each product are:
Pros of Splashtop Business Access
- Quick access to remote computers
- Simple to commence a remote session with ability to wake up computers
- Affordable and flexible pricing
- Connecting and disconnecting is fast
Cons of Splashtop Business Access
- Need to authenticate user too many times
- Some features are not very well explained
- Some tablets are not compatible
- No copy/paste and file transfer feature for Linux
Pros of LogMeIn Pro
- Multiple device access at a single time
- Ability to provide screen sharing for non-desktop related applications as well
- It's easy to access and manage files remotely
- Ability to reboot system remotely when needed
Cons of LogMeIn Pro
- Expensive and inflexible pricing
- With the new update the last accessed time is inaccurate
- Cross version support is not very good
- The floating bar at the top sometimes covers the work in progress
Splashtop SOS vs LogMeIn Rescue
Splashtop SOS and LogMeIn Rescue are designed for IT professionals and customer support teams who must provide attended and unattended remote support to their clients or customers. They have similar features but also some differences in compatibility, pricing, interface, and user reviews.
Compatibility Comparison
Splashtop SOS and LogMeIn Rescue support Windows, Mac, iOS, and Android devices. However, Splashtop SOS also supports Chrome devices, while LogMeIn Rescue does not.
Feature Comparison
The table below shows the feature comparison of Splashtop SOS and LogMeIn Rescue:
Feature | Splashtop SOS | LogMeIn Rescue |
Mobile Device Access | ✔ | ✔ |
Cross-Platform Access | ✔ | ✔ |
Screen Sharing | ✔ | ✔ |
File Transfer | ✔ | ✔ |
Live Chat | ✔ | ✔ |
Remote Control | ✔ | ✔ |
Session Recording | ✔ | ✔ |
Unattended Remote Access | ✔ | ✔ |
Multi-Monitor Support | ✔ | ✔ |
Screen Annotations | ✔ | ✔ |
As you can see, both products have comparable features, and users can consider what they should choose based on other factors, such as price.
Pricing Comparison
Splashtop SOS has a more affordable pricing than LogMeIn Rescue. Splashtop SOS offers three plans: SOS, SOS+10, and SOS Unlimited. The SOS plan costs $17 per month per technician and allows unlimited attended support sessions. The SOS+10 plan costs $19 per month per technician and allows unlimited attended support sessions and access to up to 10 unattended computers. The SOS Unlimited plan costs $34 per month per technician and allows unlimited attended and solo support sessions.
LogMeIn Rescue has one plan that costs $108.25 per month per technician and allows unlimited attended and unattended support sessions. If you want to support mobile devices remotely, you'll also need to spend an additional $37.5 per month for add-ons.
Interface Comparison
Splashtop SOS has a simple and user-friendly interface that allows users to connect and support their clients or customers quickly. Users can generate a 9-digit code that their clients or customers can enter on the Splashtop SOS website to start a support session. Users can access and manage their unattended computers through the Splashtop Business app.
LogMeIn Rescue has a more complex and cluttered interface that may require some user training. Users can create a PIN code or a URL that their clients or customers can use to join a support session. Users can access and manage their unattended computers through the LogMeIn Rescue Technician Console.
User Reviews (Pros or Cons)
According to the user reviews on [Capterra], Splashtop SOS has an average rating of 4.8 out of 5, while LogMeIn Rescue has an average rating of 4.7 out of 5. Some of the pros and cons of each product are:
Pros of Splashtop SOS
- Easy to install and use
- The desktop of customers can be shared in real-time without any lag or delay
- It provides the ability to customize quickly and efficiently
- It can support both stationary and mobile devices
Cons of Splashtop SOS
- Lack of remote alerts
- It is not as easy to deploy on Macs
- There is no freemium available
- Clipboard sharing sometimes does not enagage automatically
Pros of LogMeIn Rescue
- It is easy to use and implement
- Visibility of devices across business
- Reconnect after a reboot
- You can toggle between multiple screens
Cons of LogMeIn Rescue
- The price point is pretty high, especially for a larger team
- It can be difficult for customer's to use if they've never used a remote software before
- File transfer speeds are slow
- Lack of remote deployment
Splashtop Remote Support vs LogMeIn Central
Splashtop Remote Support and LogMeIn Central are designed for MSPs and IT teams who need to monitor and manage their computers and devices remotely. They have similar features but also some differences in compatibility, pricing, interface, and user reviews.
Compatibility Comparison
Both Splashtop Remote Support and LogMeIn Central support Windows and Mac devices. However, Splashtop Remote Support also supports Linux devices, while LogMeIn Central does not.
Feature Comparison
The table below shows the feature comparison of Splashtop Remote Support and LogMeIn Central:
Feature | Splashtop Remote Support | LogMeIn Central |
For MSPs | ✔ | ✔ |
Compliance Management | ❌ | ✔ |
Event Logs | ✔ | ✔ |
Patch Management | ✔ | ✔ |
Remote Access | ✔ | ✔ |
Scheduling | ✔ | ❌ |
User Activity Monitoring | ✔ | ✔ |
Deployment Management | ✔ | ✔ |
Network Monitoring | ❌ | ✔ |
Real-time Alerts | ✔ | ✔ |
Remediation Management | ❌ | ✔ |
Mobile Access | ✔ | ✔ |
Pricing Comparison
Splashtop Remote Support starts at $47.90 per month and allows access to 25 computers. If you want to access more computers, you can choose a specific quantity and price based on your needs.
LogMeIn Central starts at $80 per month and allows access to 25 computers. Depending on your needs, you can purchase additional computer access numbers and multiple add-ons.
Interface Comparison
Splashtop Remote Support has a simple and intuitive interface, allowing users to access and manage their computers and devices easily. Users can view their computers and devices in a list or a grid and group them by categories. Users can customize their settings, such as resolution, sound, keyboard, and security.
LogMeIn Central has a more complex and cluttered interface that may require some user learning curve. Users can access their computers and devices through a web browser or a desktop app, but the app has more features and options than the web version. Users can also access their reports and dashboards through the app.
User Reviews (Pros or Cons)
According to the user reviews on [Capterra], Splashtop Remote Support has an average rating of 4.8 out of 5, while LogMeIn Central has an average rating of 4.5 out of 5. Some of the pros and cons of each product are:
Pros of Splashtop Remote Support
- Support Ticket Management
- It can effectively manage both PCs and servers
- Easy to learn and administer
- Anti-malware integration
Cons of Splashtop Remote Support
- Sometimes the connection can get a little bit slower
- Only the main admin user is able to create delegated admin accounts
- When using with Integrated RMM you cant drag and drop files or print
- Finding the correct software package on the website is confusing
Pros of LogMeIn Central
- Automate various tasks
- Web based client easy to use
- Fast remote access, no delay
- Real time monitoring of devices up-status
Cons of LogMeIn Central
- Compared to a true RMM, it's too costly to deploy across an entire organization
- Interface can be challenging to navigate
- Smoothness of remote control could be improved
- The client should auto-update without intervention
Part 3: Best Splashtop and LogMeIn Alternative for Mobile Devices
If you are looking for remote support software for mobile devices that can replace Splashtop and LogMeIn, you should consider AirDroid Remote Support. AirDroid Remote Support is a powerful and easy-to-use tool that allows you to remotely access and support Android and iOS devices. What's more, you can enjoy an efficient remote support experience for only $199 per year!
With AirDroid Remote Support, you can enjoy the following remote support features:
- Unattended Android Access: Under the unattended mode, you can connect and remote control a device without consent from the device end for maintenance purposes.
- AR Camera & 3D Marker: Allows you to see through the customers' device camera and guide your customers by placing 3D markers onto real-world objects.
- Tutorial Gesture: Swipe or tap on the shared screen, the tutorial gesture will appear on your customer's device. (Only available for Android devices)
- Live Chat via Voice Call and Voice/Text Message: Tackle and resolve complex issues by communicating directly with real-time voice chat and screen viewing. If the user is not available to take a call, you can communicate through voice messaging or text.
- Black Screen Mode under Remote Control: Black screen mode is a privacy-centric technology, which enables IT admins to hide the screen image of the remote device during the remote control session and a hint saying "This device is under maintenance" will be shown.
Conclusion
The choice between Splashtop and LogMeIn hinges on specific priorities. Splashtop excels in affordability, security, and positive customer support, particularly in Business Access and Remote Support. LogMeIn stands out for its robust security features but comes with a higher price tag and user concerns about performance and interface.
For remote computer access, Splashtop Business offers competitive pricing and user-friendly features. Splashtop SOS is cost-effective in remote support, while LogMeIn Rescue provides a more comprehensive but pricier alternative. AirDroid Remote Support emerges as a compelling alternative for mobile devices, offering a feature-rich and flexible solution.
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