Splashtop vs ScreenConnect: Which Is More Suitable for You?
Splashtop and ScreenConnect are two popular remote access tools that are becoming increasingly important in the online remote work trend.
Due to the functionality and features, it isn't easy to choose the best option available when you are making a decision related to Splashtop vs ScreenConnect.
Check out below all about these two and the best alternative available to work with ease and comfort.
Overview of Splashtop vs ScreenConnect
Below is a brief overview of Splashtop and ScreenConnect and a quick comparison table to help you make a quicker choice:
About Splashtop
Splashtop is a remote access and support software that stands out for its superior security, high performance and scalability.
It is used by individuals and organizations to work remotely, provide remote support, and access files anywhere, anytime. Splashtop increases efficiency and reduces costs for IT teams through remote access.
About ConnectWise ScreenConnect
ConnectWise ScreenConnect (renamed ConnectWise Control) is a remote support and remote access solution that allows users to securely access and control devices and systems from anywhere.
It offers screen sharing, file transfer and remote diagnostics, making it a versatile tool for IT support teams and organizations. ConnectWise Control helps streamline support processes and increase efficiency in managing remote systems.
Comparison Overview
Splashtop | ScreenConnect (ConnectWise Control) | |
Overall Rating | 4.8 | 4.7 |
Ease of Use | 4.8 | 4.5 |
Customer Service | 4.7 | 4.5 |
Value for Money | 4.8 | 4.6 |
Best For | Individuals, small businesses, and educational institutions | Managed service providers (MSPs) and IT professionals |
Pros | - Cross-platform compatibility | - Customization & branding |
Cons | - Limited features in the basic subscription tier | - Overpriced for small businesses or individual users |
Splashtop vs ScreenConnect: Which One Is Better
Before choosing the right remote access tool, it is important to know everything related to the differences between the available options.
If you want to choose between Splashtop and ScreenConnect, please read the detailed comparison below.
Compatibility Comparison
Besides the different features of the remote support tools, it is important to consider the compatibility features of the tools. Compatibility means each remote access solution can seamlessly operate across various operating systems and platforms.
Fortunately, both Splashtop and ScreenConnect are supported on Windows, Mac, Linux, iOS and Android platforms. In addition, they have browser support, including Chrome, Firefox, Safari, Edge, and more.
Feature Comparison
In terms of remote access and control, both Splashtop and ScreenConnect are among the most desired solutions.
Their users can easily access and manage devices remotely. They also come with user friendly support features like file transfer and chat support. It is a solution for their concerns regarding collaboration and troubleshooting.
Next, let's learn about the differences in features between them. These differences can help businesses make informed decisions based on their specific needs and priorities.
Feature | Splashtop | ScreenConnect |
Remote Access & Control | ✅ | ✅ |
File Transfer | ✅ | ✅ |
Live Chat | ✅ | ✅ |
Session Recording | ✅ | ✅ |
Remote Printing | ✅ | ✅ |
Custom Branding | ✅ | ✅ |
Remote Update/Installation | ✅ | ❌ |
Compliance Management | ❌ | ✅ |
Activity Dashboard | ✅ | ✅ |
Secure Data Storage | ✅ | ❌ |
Integration Comparison
Splashtop provides APIs and SDKs for developers to integrate remote access and support capabilities into their own applications and workflows.
It can integrate with leading RMM platforms like Atera and Datto, enabling MSPs and IT professionals to efficiently manage and support remote devices.
On the other hand, ConnectWise ScreenConnect is more integrated with ConnectWise products, enabling users to utilize ScreenConnect's remote support capabilities within their existing IT management and service systems.
For example, it seamlessly integrates with ConnectWise Manage to synchronize data, tickets and session details to provide a unified experience for technicians.
Pricing Comparison
Each of the two tools have different pricing plans to fulfill the needs of their users. Hence, considering the plans below, you can make the final decision based on your specific requirements and budget considerations.
Splashtop Pricing Plan
Splashtop provides options for individual users and teams. It is popular for its different levels of performance and collaboration tools.
✅Business Access Solo/ Pro/ Performance: Separately for individual users, teams, and businesses that need the ultimate remote experience. Each license can support a different number of computers. The prices are $5/month, $8.25/month and $13/month respectively.
✅SOS/ SOS+10/ SOS Unlimited: For both attended and unattended remote IT support. You can decide which plan to choose based on the number of unattended devices you need to support. Prices range from $17-$34/month.
✅Splashtop Remote Support: Designed for MSPs, it provides remote access and endpoint monitoring and management. It can manage 25-1000+ computers and starts at $40/month.
✅Enterprise: It provides advanced security and manageability features for enterprises. You need to contact sales for a customized quote.
ScreenConnect Pricing Plan
ConnectWise, on the other hand, offers remote support and access plans. These two types of plans are designed primarily for professionals such as technical users and unattended access agents.
✅Remote Support One/ Standard/ Premium: It specializes in remote support of end-user devices with the ability to establish 1, 3, and 10 connection sessions respectively. Prices range from $28-$53/month.
✅Remote Unattended Access: It specializes in remote unattended access and is best for maintenance and troubleshooting work. It can support 25-2500 unattended agents and the price range varies from $31-1291/month.
Interface Comparison
The user interface (UI) is often the first impression of any software. It is essential in building the user experience.
Splashtop has a user-friendly interface. It is mainly designed with beginners in mind. It's easy to understand, especially for beginners who want to access remote software. Hence, it is easy to use all the features.
ScreenConnect or ConnectWise Control is a good choice for IT professionals. It has a professional design and advanced functionality. It comes with a more detailed and customizable interface.
Customer Service Comparison
Splashtop and ScreenConnect both are working to give their users the best experience while using. They want their teams to extend maximum support whenever required. Both of these offer help through Frequently Asked Questions (FAQs), user forums, and direct support lines.
However, Splashtop is able to get more positive reviews when it comes to a responsive customer support team. The team always comes up with the best solutions well in time whenever needed. They also answer user questions promptly in the forums and communities.
Security Comparison
In today's digital age, security is critical. This is a paramount concern, especially when it comes to remote access services. Both Splashtop and ScreenConnect make sure that their users and their essential data are safe.
They have unique security features like 256-bit AES encryption. It guarantees that all data shared remotely is safe and there are no chances of unauthorized access. In addition to this, there is the feature of two-factor authentication.
User Reviews
Referring to user reviews is also necessary when choosing a software. Real user experience gives a better idea about the pros and cons of a software.
User Reviews of Splashtop
Splashtop has an overall rating of 4.8/5 in Capterra and has received many positive reviews from users:
😊"This software makes it super easy to work from home-or anywhere you want for that matter. I liked that it allows you see your computer at work's screen."
😊"I tried a few different remote access applications and for the price Splashtop is by far the best. The ease of setup and connecting to the remote systems is great."
However, there are many users who have complained and made negative comments about the software:
🙁"Only downside is if you connect from one machine to a remote pc and leave it connected you can’t connect to a 2nd machine. I tried to disconnect but it never seems to work."
🙁"This can sometimes be an annoyance in overlap over who actually is controlling the screen at one time."
User Reviews of ScreenConnect
ScreenConnect has an overall rating of 4.7/5 in Capterra and has received many positive reviews from users:
😊"This is an amazing product offers excellent remote capabilities, you are also able to setup locations of the supported devices. This gives you a good overview of your devices."
😊"The clean interface along with a full feature set makes ConnectWise Control a wonderful tool to use. I enjoy the ability to customize your most frequently used tools on the side bar as well."
However, there are many users who have complained and made negative comments about the software:
🙁"Worst support you can find out there - email and chat only, no phone support."
🙁"It didn't seem to have any feature to prevent computers from sleeping, which would create problems for remote connections."
How Should I Choose between Splashtop and ScreenConnect
If you are thinking about choosing between Splashtop and ScreenConnect, first ensure that you know what you are looking for and why you need it.
The following are comments posted by forum users about the dimensions they care about:
Splashtop | ScreenConnect | |
Quality of Remote Control Session | "The speed and image quality are great. If for some reason you have an issue with the framerate, they allow you to adjust it. " |
|
Ease of Use for Users |
| "It's simple to use for remote access control." |
Quality of Extra Features |
| "You can create different Roles to delegate the access users need to different groups of computers." |
Management of Installation and Deployment | "For deployments, you can create a deployment package, which you can use to name computers and put them into groups, set security options, and a couple other options. " |
In addition, users are more inclined to choose Splashtop when considering the price. Splashtop offers different pricing plans based on the number of users and remote computers, making it cost-effective for small-scale usage. Thus, if you are looking for a simple and cost-effective solution, then Splashtop is the best solution.
ScreenConnect is an impressive way to connect remotely with teams without extra work. It is flexible enough to be the perfect choice for tech-savvy users and larger teams. In such situations, users usually enjoy advanced customization. It's the go-to if you require deep control over your remote access capabilities.
Best Splashtop and ScreenConnect Alternative for Mobile Devices
Are you looking for a better alternative to Splashtop and ScreenConnect? Do you want to support and manage mobile devices remotely? AirDroid Remote Support is the answer to your questions.
AirDroid Remote Support is a powerful, secure and user-friendly remote access tool focused on mobile devices. Here are the features of AirDroid Remote Support:
- Unattended Android Access: Under the unattended mode, you can connect and remote control a device without consent from the device end for maintenance purposes.
- AR Camera & 3D Marker: Allows you to see through the customers' device camera and guide your customers by placing 3D markers onto real-world objects.
- Tutorial Gesture: Swipe or tap on the shared screen, the Tutorial Gesture will appear on your customer's device. (Only available for Android devices)
- Black Screen Mode: Black screen mode is a privacy-centric technology. It will ensure your sensitive data stay private as well as a smooth remote operation for your IT admins.
- Live Chat via Voice Call and Voice/Text Message: Tackle and resolve complex issues by communicating directly with real-time voice chat and screen viewing. If the user is not available to take a call, you can communicate through voice messaging or text.
Moreover, AirDroid Remote Support presents an attractive pricing model, offering flexible subscriptions at a cost-effective rate. It starts at just $199/year and doesn't limit the number of devices connected.
Final Thoughts
Choosing between Splashtop and ScreenConnect can be daunting. Splashtop boasts user-friendliness and budget-friendliness, making it ideal for simple needs. On the other hand, ScreenConnect offers comprehensive features suited for tech-savvy users and larger teams.
However, if you seek an alternative that focuses on supporting mobile devices, AirDroid Remote Support will be a compelling option.
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