The Best VoIP Phone Systems for Small Business in 2025
A VoIP or Voice-over-Internet-Protocol system allows businesses to make and receive voice calls over the Internet, rather than traditional phone lines.
With the rise of online shopping and digital marketing, these VoIP systems have become a critical component of a business's success. They provide more flexibility, reliability, and scalability options to businesses to ensure effective customer support.
After evaluating dozens of small office VoIP phone systems, we have handpicked the 6 best apps for you. Stick to reading and find out
Top 6 VoIP Phone Systems
- RingCentral: Best for video conferencing and extensive third-party integrations.
- Dialpad: Best for AI-powered features like analytics and automation.
- Nextiva: Ideal for providing superior customer support
- GoTo Connect: Best for advanced call management like auto attendant and call routing
- Zoom Phone: Best for remote and hybrid teams.
- 8x8: Best for international calling to collaborate with global clients seamlessly.
Part 1: How We Evaluated the VoIP Phone Systems
Choosing the right VoIP phone system is critical to a small business's success. Given this, we have spent hours testing each app and trying its various functionalities to shortlist the best VoIP systems for our readers.
Our results show that the best VoIP solutions for small businesses should have the below factors in common:
- High Scalability: It can be customized easily to cater to your business's future growth prospects.
- Ease of Use: Should be easy to set up and configure without needing an IT degree.
- Cost Effective: Each tool should be affordable for a small business.
- Rich Functionality: It offers advanced call management features, AI-powered tools, and seamless integration.
- Customer Support: Provides real-time technical and customer support to address the underlying issues.
Part 2: Overview of The Best VoIP Phone Systems
Here is a quick comparison of the top-ranked VoIP systems that can be incorporated into any small business:
| Tool | Pricing/month per User | Standout Feature |
|---|---|---|
| RingCentral | $20 | AI call insights and third-party integration |
| Dialpad | $27 | Get call analytics and transcribe conversations |
| Nextiva | $25 | Call analytics, file sharing, and multi-level auto attendant, |
| GoTo Connect | $25 | Advanced call routing |
| Zoom Phone | $10 | Remote team collaboration |
| 8x8 | $25 | Unlimited international calling and communication |
Let us dive into a more detailed review:
1: RingCentral for Video Conferencing and Collaboration
RingCentral is a full-fledged VoIP phone service for a small business that offers a robust set of call management features. It includes team managing and file sharing, extensive third-party integration, and call recording and monitoring. Moreover, you get real-time AI-driven analytics and insights to make timely decisions.
Its interface can be a little overwhelming for beginners, but it won't take you long to get acquainted with its basic functionality.
Our Testing Experience
Our testing proved that it provides the advanced functionality needed to manage all the calls intuitively. The customization settings went into effect in less than 5 minutes and the customer service was reachable in about 30 minutes. The fact that it readily integrates with over 300 apps and services makes it a highly useful VoIP system for businesses. However, its price is slightly on the higher side, starting from $20/user.
Service 2: Dialpad for Leveraging Ai-Powered Analytics
If you want to transcribe conversations and get AI-powered summaries and analytics, try Dialpad. Its Voice Intelligence tool automatically transcribes the conversations to text within seconds. Leveraging AI, it automates your calls via intelligent call routing and automated text messages.
The company claims to update the software every week to provide the best services to its users. Enabling the "Do not disturb" mode on this system automatically sends customized automated messages to the callers.
Our Testing Experience
This powerful tool has a spectacular geographic call routing feature. The fact that it can be incorporated into any device enhances its efficacy as a reliable internet phone system for small business. However, challenges exist particularly during video conferencing as you need a $15 add-on for more than 10 meeting participants
Service 3: Nextiva for Real-Time Call Analytics and Customer Support
Nextiva stands out for its superior customer support and user-friendly interface, making it ideal for any small business. It integrates a variety of calling tools including calling, texting, call routing, team chatting, customer experience, and meeting rooms.
Moreover, this tool boasts advanced management features like file sharing, a multi-level auto attendant, and thread conversations. The best thing about Nextiva is its minimal resource consumption, giving managers more flexibility and scalability options.
Our Testing Experience
This tool is known for providing modern call analytics and reports to provide personalized customer service. It integrates contacts and calendars with Google and Microsoft, allowing managers to coordinate activities seamlessly. Though Nextiva supports unlimited calling in the US and Canada, it syncs contacts in one direction only. Plus, the enterprise use demands the full $60 monthly per-user package.
Service 4: GoTo Connect for Advanced Call Management
It is a cloud-based VoIP phone service for small business that offers almost 100+ enterprise-grade features. Besides tremendous scalability options, it also lets managers engage audiences over SMS, email, social, video, and more.
GoTo Connect makes it very easy to customize call rules and set up schedule-based call forwarding, auto-attendants, and dial plan editor. Its basic plan supports unlimited calling to almost 50 countries including China, US, Canada, Australia, and UK. The same plan can accommodate up to 250 participants in HD video meeting which is a huge plus point for enterprises.
Our Testing Experience
Our experiments show that GoTo Connect is indeed worth trying. It grants high-volume international calling and tons of customization options. At the same time, it offers fewer integrations than other VoIPs. Moreover, the basic plan supports only 1 auto attendant, ring group, and call queue, which is not sufficient for a business seeking growth.
Service 5: Zoom Phone for Efficient Communication
Zoom Phone is a comprehensive VoIP service for small businesses. It is ideal for managers looking for unified communication with remote teams due to its complete integration into the Zoom platform. Some of its features include call monitoring, call recording, call queues, team chatting, and call analytics.
This software allows users to decide whether to go for the per-minute payment or choose the option for unlimited domestic calling outside the US.
Our Testing Experience
We found the Zoom Phone's voice quality sufficiently above average because if its Opus codec protocol. This makes it a more audio-focused tool compared to its parent Zoom platform which prioritizes video meetings.
In addition, the members can seamlessly switch between team chatting, video calling, and phone calls – all with a single click. But when it comes to the breadth of features, Zoom lags behind its peers.
Service 6: 8x8 for AI-Powered Unified Communication
This service is designed for medium and large corporations having thousands of employees, so get an idea about its scalability. 8x8 VoIP service offers video conferencing, real-time call monitoring, SMS messages, SIP Phone Support, and more.
It leverages AI to provide call transcription, call analytics, and meeting summarization and translation. Every plan of 8x8 comes with video meetings and call analytics capabilities. And yes, you get premium-grade audio and video call quality.
Our Testing Experience
We considered 8x8 as one of the best VoIP solutions for small businesses because of its tremendous flexibility. It allows users to switch hand-off calls between devices without any noticeable interruption. Moreover, it supports syncing calendars with Google, iCloud, and Outlook, as well as many CRM integrations. However, the biggest downside is its opaque pricing and add-on requirements.
Bonus Tip: Make Real-Time Voice Calls Remotely with AirDroid
AirDroid Remote Support is a powerful, multi-feature tool to streamline an enterprise’s all management tasks. It comes with a built-in voice call feature that supports seamless audio chat across Android, iOS, and desktop devices.
Combining this feature with screen sharing or Android/iOS AR remote camera, businesses can provide real-time troubleshooting tips to the customers and coordinate meetings with the teams. Moreover, tech-savvy individuals can assist their family and friends in setting up devices or fix issues.
FAQs
Q1. Is VoIP cheaper than a traditional phone system?
Overall, a VoIP service for a business is cost-effective and more affordable than traditional phone systems. It doesn't require expensive hardware systems, offers reduced costs for international calling, and provides modern AI-powered call management tools.
Q2. Can I keep my existing business phone number when switching to VoIP?
Yes, you can. Almost all VoIP services allow businesses to port their existing numbers to VoIP from a traditional phone system.
Q3. Is VoIP reliable for business communication?
An efficient VoIP guaranteeing high-end security and rich functionality is always a reliable option for business communication. It helps manage large volumes of calls efficiently to ensure seamless collaboration and customer support.
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