9 Popular Free MSP Software Solutions: In-Depth Reviews （2025 Research）
Failure to address vulnerabilities, malware infection, and MFA gaps within an organization exposed sensitive data from over 56 million accounts. If you don’t take a step today, your business is next!
The right MSP tool can improve the organization of your network devices, and boost their security, network, and sensitive data by a significant level.
Under a tight budget?
We have researched and compiled reliable free MSP software solutions for 2025. Although they aren’t foolproof, they are far better than nothing!
We delved into deep research to unmask the reliable and efficient tools:
- Our Testing Duration: 3 months
- Reason for Selecting the Below Software: Genuine feedback from the Survey (our experience and opinions of users from authentic sites)
- Testing Methods Used in the Research: Direct signing and testing the Software making use of a free trial period, collecting and analysing reviews and feedback from real users
- Part 1 :Altaro VM Backup - Free Hyper-V Backup Tool
- Part 2 :AirDroid Business - Best Device Management Tool
- Part 3 :Spiceworks - Free PC and Network Inventory Software
- Part 4 :Tactical RMM - Open-Source Remote Monitoring Tool
- Part 5 :Lansweeper - Network and Asset Management Tool
- Part 6 :LastPass - Password Management Tool
- Part 7 :Snipe-IT Asset Management System
- Part 8 :osTicket - Open Source Support Ticket System
- Part 9 :ZeroTier - Software-Defined Networking Tool
2025 Free MSP Software Comparison Table
Here is a quick summary of what our testing unearthed about the 9 free MSP software
Software Name | Type of Solution Provided for MSPs |
|---|---|
| 1. Altaro VM Backup | A reliable and easy-to-use backup tool for virtual machines running on VMware and Hyper-V |
| 2. AirDroid Business | It's a secure remote control, access, and management tool for Android and Windows devices through, device tracking, content management, app deployment, and security policies from one dashboard |
| 3. Spiceworks | Best for remote management of inventories, network scanning, ticketing, and reports from different sites |
| 4. Tactical RMM | Remote monitoring and management tool for Windows, Linux, and macOS devices e.g. management of patches, hardware, and software inventories |
| 5. Lansweeper | A network and asset management tool. Gives detailed automated reports about all the software and hardware assets on all your networks |
| 6. LastPass | A secure password management tool across devices. Creates strong passwords for every site, automatically stores them in a secure vault, and lets you memorize only master password |
| 7. Snipe-IT | IT tool for tracking, reporting, and managing your assets and inventories. It helps to know who has which asset. |
| 8. osTicket | Ticket management tool that helps organize your customer support and help desk. From ticket creation, agent assignment, tracking, and resolution |
| 9. ZeroTier | The software that joins your devices through its virtual private network permits global connection and access as in a LAN. |
1 Altaro VM Backup - Free Hyper-V Backup Tool
It's a solid, and easy-to-use virtual machine backup/replication software tool for backing up VMware and Hyper-V. Most customers admire its user friendly interface and space-minimization ability.
Pricing and Key Features
- 30 days free trial period
- 2-tier level pricing: Perpetual licensing (unlimited plus, Unlimited edition, and Standard Edition starting at €485 per host/year. Subscription pricing is billed per VM (at least 10 virtual machines), month, and usage.
- Key Features
- Scalable to thousands of virtual machines
- Quick setup and first backup in 15 minutes or less
- Centralized management system for multiple virtual servers
- Easy monitoring, reports, and billing from the CMC console
- Cloud backup support
- Offsite backup capability
- Flexible restore options
Our Discoveries/User Opinions
"Altaro in the past had splendid quality customer support. However since its acquisition by Hornet, customer support quality has significantly decreased. Moreover, we realized Altaro’s backup speed for large virtual machines is slow and costs a significant amount of time to back up. For TB backup files, we discovered additional storage management techniques are unavoidable. That includes acquiring extra storage facilities or compressing the file size."
2AirDroid Business - Best Device Management Tool
AirDroid Business is a solid MSP tool for streamlining the management and monitoring of both Android and Windows devices. Though it packs a plethora of features, its intuitive user interface helped us to navigate the site with ease.
Pricing and Key Features
- 14 days full access free trial. Three-tier pricing plans: Basic ($12/device/year), Standard ($21/device/year), and Enterprise ($33/device/year
- Key Features
- Remote Control and Access
- Remote Application Management
- Kiosk Mode
- Device Restriction Policies
- Monitoring and Reporting
- Cloud & On-premises Deployment
- Geofencing & Location Tracking
- Alerts, Workflows, and Notifications
- Patch Management for Windows
- Remote/Bulk File Management
- User Management
- Managed Google Play Store
Our Discoveries/User Opinions
"From our testing, AirDroid business stands out in its comprehensive Android or Windows device management solution. Its remote control and camera features permit fast device linking in seconds.
Further, unlike other MDM and UEM tools, AirDroid Business, although quick in-app and policy deployment, doesn’t compromise accuracy. Its pricing plan is transparent, and competitive and begins at an affordable rate of $12/device/year. Therefore, it isn't a surprise that G2 rates it as the easiest-to-use MDM tool.
Many users appreciate AirDroid Business for its affordability and user-friendly interface, making it a compelling choice for businesses seeking a cost-effective and easy-to-use MDM solution compared to other options like Samsung Knox, Hexnode, and Scalefusion."
3Spiceworks - Free PC and Network Inventory Software
Spiceworks MSP helps streamline IT services through remote management of inventories, network scanning, ticketing, and reports. The web-based software is ideal for all business sizes wanting to improve their IT services and under tight budgets.
Pricing and Key Features
- Free one-tier pricing system for everyone.
- Key Features
- Ability to manage multiple networks from one central place
- Real-time alerts about all your networks
- Track network performance
- Manage IT support tickets
- Auto-discover devices
- Update installed software
- Generate IT reports
- Create custom dashboards
- Receive network alerts
Our Discoveries/User Opinions
"Spiceworks, once a feature-rich MSP tool, has lost its glory and currently provides basic functionalities; ticketing and inventory management. From our experience, the cloud-anchored tool is flooded with many non-removable ads that distract and confuse many users. Since Ziff-Davis acquired the site, he seems to prioritize ad revenue over members’ subscriptions. For that reason, even the number of active IT gurus active in the Spiceworks community has deteriorated significantly over the years."
4Tactical RMM - Open-Source Remote Monitoring Tool
Tactical RMM is an open-source MSP tool for remote monitoring and management across Windows, Linux, and Mac devices. The software is built with Vue, Django, and Golang and features easy integration with MeshCentral.
Pricing and Key Features
- Free plan giving basic functionalities. 7 tier pricing plans ranging from $600/year (less than 200 agents) give better security through code-signing agents. Flexible payment of per month (from $55/month) or per year
- Key Features
- Secure remote desktop access
- Real-time system performance monitoring
- Automate tasks with scripting
- Deploy software updates and patches
- Track hardware and software inventory
- Create and customize monitoring dashboards
- Patch management for Windows
- Task runner automation
- Email/SMS automated alerts
Our Discoveries/User Opinions
"Though Tactical RMM claims to be open we learned that its database isn’t fully open and easy to fork on GitHub without an agent signing.
Some users also claim that the software has cryptocurrency mining code thus raising the uneasiness of using software with mining-related issues. Although it's hard to verify the claim
Overall, we admire the speed and general functionality of Tactical RMM, and gives stiff competition to some commercial stools in some areas. However, it needs to improve its design to be more aesthetically pleasing. For instance, an improvement in its user interface is necessary.
The free plan for Tactical RMM is unsigned and might need whitelisting by Windows Defender and other antivirus software. Unfortunately, the code signing cost is very high!"
5 Lansweeper - Network and Asset Management Tool
As a network, inventory, and asset management tool, the Lansweeper MSP tool gives you valuable and actionable insights for the efficient running of your IT services.
Pricing and Key Features
- Free 14 days trial period
- Free plan- homes and small networks with 100 assets and below
- Starter- € 199/month/, billed annually) gives 2000 assets, 1 installation
- Pro- from € 359/month (billed annually)- 3 installations, vulnerability and lifecycle insights, all integration
- Key Features
- Automated network discovery
- Comprehensive asset inventory
- Software license management
- Detailed hardware reports
- Vulnerability assessment
- Customizable dashboards and reports
Our Discoveries/User Opinions
"Frankly, its detailed reporting tool is vital for daily management; knowing computers that need hardware upgrades, and system upgrade progress for each computer."
"Also, it's a powerful tool for managing and monitoring assets in complex networks. The detailed reports make tracking of security devices (even VLANS and Subnets) easier, therefore helping to identify and arrest potential issues in time.
Sadly, the software has steeply increased its licensing fee, scrapped off 20 percent discount for non-profit organizations, and increased renewal fee by at least 30 percent. The sharp price increase may deter potential users who were considering upgrading from a free to a premium plan."
6LastPass - Password Management Tool
LastPass is a password management software that MSPs can use to boost security across their endpoint devices and networks. It saves you from memorizing multiple passwords on your devices.
Pricing and Key Features
- Free plan for 1 user
- 14 to 30 days (depending on the plan) full access free trial
- 4 tier pricing plans:
- ● Premium (for 1 person) $3/month ● Families (6 premium accounts) $4/month ● Teams (for teams, 25 security policies) $4/month ● Business (over 100 security policies) $7/month
- Key Features
- Automatic password saving and filing
- Integrated password generator
- Password encryption and storage vault
- Automatic synchronizing password across devices
- Auto-fill login credentials
- Multi-factor authentication
- Encrypted vault
- Password sharing
Our Discoveries/User Opinions
"LastPass suffered a data breach in 2022 and exposed user’s password vaults to hackers thus tainting its image. However, some users believe the overall efficiency of the password manager app and data safety also depends on the strength of the individual user’s password.
Many users complain that the App and its browser extensions often suffer multiple issues such as logging difficulties and autofill failure. We also learned that when trying to cancel your subscription from LastPass you meet many obstacles. And the worst of all the platform has no refund policy!"
7Snipe-IT Asset Management System
Snipe-IT, written in PHP, is a free cloud-based software that assists IT officers in tracking, managing, and reporting about an organization's IT assets. It runs on Windows, Linux, and macOS.
Pricing and Key Features
- Free self-hosting plan basic features
- Basic hosting at $399.99/ year or 39.99/month
- Small business hosting at $999.99/year or $99.99/month
- Dedicated hosting $2499.99/year or $249.99/month
- Key Features
- Simple asset accounting
- Easy tracking of device location and ownership
- Built-in email notification
- Smooth integration with Jira
- License management
- Check-in and check-out functionality
- Audit logs and history tracking
- Role-based access control
Our Discoveries/User Opinions
"Snipe-IT app’s combination of PowerShell scripts and SCCM allowed us to automate device and data management. That cuts off manual input-related errors and hence boosts productivity.
Its field’s customization and data integration via APIs provide great flexibility. Thus, a user can customize the app to address specific system functions in an organization. But, though it supports greater flexibility and customization, a newbie needs significant time to get used to the platform and configure it efficiently.
When you need to import assets of more than hundreds, it calls for manual operation and thus becomes tedious"
8osTicket - Open Source Support Ticket System
The osTicket is a famous open-source support ticket software for streamlining your customer support and help desk. It integrates queries made through various platforms such as emails, web forms, and mobile phone calls.
Pricing and Key Features
- Free open-source plan
- Cloud-hosted plan at $12/agent/month
- Virtual Appliance (quote price)
- Key Features
- Customized data collection from fields
- Personalized ticket columns and queue
- Filtering incoming tickets and help topics
- Ticket locking and agent collision avoidance
- Ticket transfer and referral
- Automated ticket response
Our Discoveries/User Opinions
"For more than a year osTicket has lagged in providing its new update. Also, its long-awaited 2.0 version is yet to be launched. Despite such stagnation of the new OS updates, we learned the officials haven’t come out to shed light on the delay.
Its flexible and customizable features are easy to tailor to your needs. For example, osTicket can automatically convert an email into a support ticket thus saving time."
"Overall osTicket is a stable and simple-to-use ticketing tool"
9ZeroTier - Software-Defined Networking Tool
ZeroTier helps you to create a secure network, remotely join your devices on it, and therefore enjoy easy management.
Pricing and Key Features
- Free basic – 1 admin, 3 network, and 10 devices
- Essential- $5/month + $2/device (small and medium-sized companies)
- Premium_ $250/month (125 devices, unlimited networks)
- Enterprise- Custom quote (Custom routes, self-hosted option, 1-year audit logs)
- Key Features
- Creation of a global private and secure network
- Virtual network creation
- Peer-to-peer connectivity
- Encrypted communications
- Low-latency performance
- Scalable network architecture
- Automatic network configuration
- Direct and reliable connection
Our Discoveries/User Opinions
"Our testing revealed ZeroTier has support in RouterOS, needs no additional hardware, and allows self-hosting hence minimizing configuration costs. Further, its overall layout is user-friendly and enjoys RouterOS 7 support, so convenient (especially for routers behind CGNAT) to use. Furthermore, its virtual network means secure and stable connections across various regions globally. Nevertheless, a few users have also registered stability and reliability issues stemming from connection drops and failures."
Conclusion
The right MSP tool makes the daily running of your IT network and devices smooth, enjoyable, and accurate. It also improves your customer relations and detects and addresses vulnerabilities in time.
Reflect on your business needs, comb through the free tried, and tested tools, and choose the software that resonates with your needs. After that sign up for a free trial, familiarize yourself with the platform, and test its services.
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