Guide to Microsoft RMM: What Tools Can You Use

Today, it is hard for any organization to manage the IT infrastructure, considering the remote workforce. However, to streamline IT operations, ensure security, and maintain productivity, it is crucial for enterprises to manage distributed workforces with multiple endpoints. With the help of Remote Monitoring and Management (RMM) tools, organizations and administrators can effortlessly control all the remote endpoints of their digital environment.

1 What Devices Can Be Managed by RMM?

It is one of the first questions enterprises and administrators have about RMM. The remote monitoring and management tool can help you manage multiple devices across diverse operating systems and platforms, including Windows, macOS, iOS, and Android.

Along with this, administrators can also use RMM solutions like Microsoft Intune to monitor and manage network devices such as routers, switches, and firewalls. Considering all these things, RMM is a necessity in today's complex digital environments of organizations. The solution helps enterprises secure their IT infrastructure and enhance productivity.

2 Does Microsoft have an Official RMM Solution?

Yes, Microsoft offers an official RMM solution called Intune. It's a cloud-based unified endpoint management solution. We discuss the family of products and services included in Microsoft Intune below to learn more about it:

Microsoft Intune Service

Microsoft Intune Service simplifies remote monitoring and management across various operating systems, including cloud, on-premises, mobile, desktop, and virtualized endpoints. You can also integrate it with apps and services like Microsoft Azure Active Directory, Configuration Manager, MTD, Win32, and more.

Configuration Manager

Configuration Manager is also included in the family of products and services offered by Microsoft RMM solution Intune. It is a robust on-premises management tool for Windows servers and computer devices. To connect on-premises management of Configuration Manager with cloud-based Intune features, you can use Co-management.

Endpoint Analytics

Endpoint Analytics offers insights into the health and performance of remote Windows devices and servers. Administrators can access these valuable metrics and recommendations by connecting to the cloud through Configuration Manager or Intune.

Windows Autopilot

Windows Autopilot simplifies device setup, pre-configuration, and lifecycle management, helping both administrators and end users.

Intune Admin Center

Enterprises and administrators can add users and groups using Intune Admin Center. It is also a centralized platform to create, manage, enforce, and monitor policies.

3 Microsoft RMM Capabilities

Now that we are aware of the Microsoft RMM tool Intune, we will discuss its capabilities in detail. Intune offers a plethora of products, services, and features for comprehensive monitoring and management of remote devices and endpoints. Below, we have listed the major offerings of Microsoft RMM, along with the features they offer:

Microsoft Intune Service

As we know, the Microsoft RMM tool Intune is a cloud-based platform developed to facilitate remote device and server management across multiple operating systems. There are plenty of other add-on features offered by Microsoft Intune Service. Below, we have listed some of them.

• Remote Help: Allows enterprises and administrators to troubleshoot issues remotely, decreasing downtime and improving efficiency and productivity.
• Microsoft Tunnel VPN: It helps to manage apps on remote devices not enrolled in the Intune RMM, securing digital resources and sensitive data of the organization.
• Endpoint Privilege Management (EPM): It helps administrators to manage and allow precise access to the remote user for task completion. It eliminates unauthorized access and prevents data breaches.

Configuration Manager

You also get an on-premises management solution, i.e., Configuration Manager with Microsoft Intune RMM. It helps to manage data centers, apps, software updates, and operating systems on devices such as desktops, servers, and laptops. You can use Co-management for seamless integration between on-premises Configuration Manager management and the cloud-based features of Intune.

Windows Autopilot

Windows Autopilot helps with device setup and pre-configuration. It is a cloud-native service. For administrators, Windows Autopilot automates the setup process and pre-configures the devices, eliminating the burden of these repetitive tasks. For end users, it enhances efficiency and productivity. Further, this Microsoft RMM Intune service helps with resetting and repurposing devices. It makes device management easy throughout its lifecycle while ensuring security and compliance.

Endpoint Analytics

Administrators can use the Endpoint Analytics tool to get insights into the health and performance of remote Windows devices and servers. It enables enterprises to address and optimize remote device issues and performance. It provides data on device startup performance, restart frequency, and apps that are affecting productivity. Along with the device's health and performance, Endpoint Analytics also provides recommendations to enhance efficiency and productivity.

Intune Admin Center

Intune admin center is a centralized platform for remote device management. Being an administrator, you get a cluster of RMM capabilities in it. Organizations can seamlessly add and manage users and groups using Intune Admin Center. Along with this, you also get features to create, control, monitor, and implement policies for remote devices. It also connects with other important device management services, like:

• Azure AD Privileged Identity Management for monitoring access to the organization's digital infrastructure
• Microsoft Tunnel VPN for secure connections
• MTD partners for extra protection
• Remote Help for enrolled devices and servers
• TeamViewer for remote management
• Windows 365 for virtual Windows machines
• Windows Autopatch for automatic updates

With all these capabilities, the Microsoft RMM tool Intune aids organizations in driving productivity while ensuring the security of the digital network and infrastructure. These features and solutions help administrators remotely monitor and manage multiple user endpoints. Now, we will proceed with the process of using Microsoft RMM Intune and know how it works.

To know more, read: Endpoint Management at Microsoft

4 How does Microsoft RMM work?

Microsoft's remote monitoring and management solution, Intune, equips organizations with centralized management and security capabilities for multiple endpoints and devices, including computers, smartphones, laptops, servers, etc. There are several steps to use it. Here is a detailed roadmap on how Microsoft RMM Intune works.

1 Enrollment

The foremost step is device enrollment. You can do it manually or automate it with the help of Windows Group or MDM Policy. After enrollment, the remote devices are registered on Intune. Now, administrators can configure and deploy policies and settings on the enrolled user endpoints and devices.

2Policy Configuration

After successful enrollment, administrators can set and deploy policies and configurations, such as security settings, device restrictions, app configuration rules, etc., for the remote devices within the Microsoft Intune RMM solution.

3
Monitoring and Management

The next thing to do after policy deployment is to monitor and manage the user endpoints. Administrators can do it through the Intune admin center. They can get insights about the device's compliance status and performance. It helps to troubleshoot device issues and configure settings remotely.

4Security and Compliance

You can create, enforce, and manage the security and compliance policies for the remote devices using the Microsoft RMM Intune. It allows you to deploy policies and compliance like password policy, application limitations, etc., and ensure the endpoint as well as the organization's digital environment security.

5Reporting and Analytics

Administrators can analyze the efficacy of the deployed configurations and policies with the help of reporting and analytics tools for the Intune RMM solution. It enables enterprises to monitor device performance, policy status, and other remote device insights.

5 What are the benefits of using Microsoft RMM?

If you are an organization or administrator who wants to streamline IT operations, ensure security, and maintain productivity, then you must use the Microsoft RMM, Intune. Using the Microsoft RMM solution has numerous benefits, such as enhanced security, the ability to troubleshoot remote device issues remotely, increased productivity, etc. Here, we discuss some of the key advantages of employing the Intune RMM in your digital environment.

Improved Security:

Enhanced security is one of the primary merits of using Microsoft RMM. Enterprises can prevent data breaches and other security threats with endpoint privilege management, mobile threat defense, and other Intune security features.

Simplified Device Management:

Microsoft RMM enables organizations to efficiently manage the lifecycles of their remote devices from onboarding to retirement using features like Windows Autopilot.

Remote Assistance:

Another major benefit of using the Intune RMM solution is remote assistance. Organizations can leverage remote help and TeamViewer integration to provide fast and effective end-user support to their employees from anywhere.

Seamless Integration:

Microsoft RMM offers seamless integration with other Microsoft products and services, including Azure AD Privileged Identity Management and Windows 365.

This was all about Microsoft RMM Intune, a comprehensive solution for organizations and administrators to manage multiple remote devices and endpoints without compromising their digital environment security.

In addition to Microsoft Intune, another powerful tool you can consider for managing your remote workforce and IT infrastructure is AirDroid Business. This comprehensive Mobile Device Management (MDM) solution is designed to help businesses efficiently manage and secure their remote devices.

By integrating solutions like Microsoft Intune and AirDroid Business, your organization can achieve comprehensive and secure remote device management, ensuring productivity and protection across your entire digital environment.