- Remote update and install apps to devices
- Remote access and control
- Remote monitoring and troubleshooting
(turn to black screen when troubleshooting) - Remote lock screen
- Remote factory reset/reboot
- Remote file transfer
Remote Control Management Tools: Features, Pros&Cons
Managing a business across a global workforce can be challenging. It is time-consuming when you send an employee to solve problems physically like troubleshooting, software installation/updates, file transfer, etc. Being able to take care of these issues from a distance helps save your business time and cost.
Luckily, such problems can be solved through remote control management tools.
On software review sites like G2, Capterra, or GetApp, tools for remote control and management are mainly divided into different categories. They are categorized based on their functionality and the areas they are needed to, from simple applications to complex systems for wider tasks.
Read this guide and you'll learn their differences and how to choose the right tool for your specific needs.
Part 1: Categories of Remote Control Tools for Enterprise Management
1. Remote Monitoring and Management Software(RMM)
Main Features
RMM tools are primarily used by IT departments or MSPs for remote monitoring and management. These tools support remote control functions like remote system monitoring, automated patch management, software deployment, and remote access to client devices.
It is often used for providing remote support, performing maintenance, and resolving issues on management devices.
Support devices: Desktops, laptops, and network devices like switches and routers.
Usage
- It provides real-time insights to how a system performs.
- It makes it easier to manage system security and enforce protection.
Important Considerations
- Bandwidth problems can cause delays and increased risk.
- Any errors can lead to system failures over multiple devices.
- Different devices need to be tested to ensure patch compatibility.
Popular tools: Artera is one of the top Remote Monitoring and Management tools on the market that allows remote monitoring and management for all types of devices.
2. Mobile Device Management Tools (MDM)
Main Features
MDM tools, unlike RMM, are more focused on remote managing and securing mobile devices. It supports remote control functions like remote device troubleshooting, remote device lock, remote data wiping, setting up and configuring, updating and uninstalling apps from devices, and security management. It helps enterprises to manage corporate data and ensure security of their mobile devices.
Support devices: Tablets and smartphones running iOS and Android.
Usage
- MDM tools make setting up and configuring new devices remotely easier than other tools.
- It provides a wide range of features like remote device management, app management, content management, and security policies.
- It makes troubleshooting easier and reduces the need for physical appearance or intervention.
Important Considerations
- Focus on managing and securing mobile devices.
- It is a valuable and more cost-effective tool for device and location tracking remotely.
Popular tools: AirDroid Business is one of the top MDM tools. It is an enterprise-grade tool and offers following key features for enterprises to remote control their mobile devices.
3. Remote Desktop Administration Tools
Main Features
Remote Desktop Administration Administration Tools provide remote access to and management of servers and desktop PCs. Make it possible for your specialists to monitor, maintain, and debug remote systems. It enables you to control servers and computers as if you were sitting directly in front of devices.
Support devices: Desktops, laptops, and servers.
Usage
- RDA tools help automate routine tasks like backups and cleanups.
- It helps record remote sessions for review purposes.
- It provides valuable insights into system functionality.
Important Considerations
- Different tasks may require high bandwidth.
- Its support of multiple sessions can lead to performance issues.
Popular tools: The Azure Virtual Desktop is among the most popular Remote Desktop Administration tools you can try.
4. IoT Device Management Tools
Main Features
IoT device management tools help an organization control their IoT devices. It focuses on managing and monitoring internet-connected IoT devices like sensors, smart home devices, industrial equipment, etc. It specializes in device provisioning, configuration, firmware/software updates, and data collection from IoT devices.
Support devices: IoT devices, including smart home appliances, industrial automation equipment, wearables, asset trackers etc.
Usage
- It reduces the need for manual intervention thereby making managing a large number of IoT devices efficient.
- Support diverse IoT connectivity protocols like Wi-Fi, Bluetooth, cellular, etc
- It is suitable for managing a large number of IoT devices across a wide area.
- It provides data analytics that is useful for service improvement
Important Considerations
- It can be more complex to set up and maintain and requires significant customization to start using and constant updates.
- Massive data generated can be confusing and time-consuming.
- Commands given incorrectly can cause significant problems across multiple devices.
Popular tools: The AWS IoT Device Management and IBM Watson IoT platform are some of the most popular IoT device management tools available.
Part 2: How to Choose?
Yes/No Checklist to determine
If you're looking for a solution for remotely controlling and managing your business for your specific need, create a checklist. This will help ensure you won't miss anything important.
- Q1.Does the tool support the devices and systems you need to remotely control and manage?
- Ensure the solution supports cross-platform (PC, mobile, servers, etc.) remote management.
(Yes/No)
- Q2.Does the tool have the features that can solve your specific problems or meet your needs?
- Features like remote desktop access, file transfer, application management, and more. Consider whether you require advanced features like remote troubleshooting, asset tracking, and policy management, etc.
(Yes/No)
- Q3.Is it safe? Can the tool comply with your security standards and the requirements of your industry?
- For example, does it have features like multi-factor authentication, encrypted communication, and access controls?
(Yes/No)
- Q4.Can the solution seamlessly integrate with your existing IT infrastructure (if needed)?
(Yes/No)
- Q5.Is it easy to use? Does it have a user-friendly interface?
(Yes/No)
- Q6.Does the vendor provide timely and effective customer support services? (Yes/No)
(Yes/No)
Conclusion
Using tools to remote control and manage your enterprise is important today. As your organization grows and technology advances, the incorporation of remote control and access abilities into your IT plan will prove to be a beneficial addition.
FAQ
What is the difference between remote control and remote management?
Remote control helps manipulate a device’s interface in real-time while remote management supervises and manages systems by performing tasks that do not control the interface.
Is remote tech support safe?
Yes. It is generally safe. This is especially when provided by reputable sources with secure connections, and following best practices like verifying the support provider's identity and not sharing sensitive information.
Is RMM essential today for organizations?
RMM is a crucial aspect of maintenance for organizations because it ensures proactive system maintenance and enhances security. It also reduces downtime and improves overall IT efficiency through automated monitoring and management.
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